U.S. CellularReviews 59

I got two phones and I was told my first bill would be $160, I was a little unsure about getting it because I thought the first bill is always very high. The cashier printed off a copy of my bill and told me it was indeed $160 WITH taxes. I got my first bill and it was $312! Not only was my bill high, it was PASSED DUE. I called customer service and they did absolutely nothing stating that they were "not present during that conversation"

US Cellular in a word...
SUCK! Worst coverage I have ever experienced. I pay for 4GLTE, I get 3G or 1x. I have to stand in one spot in my house to have phone calls. One move to the left or right, drops the call. Virtually no coverage in my own fking house or anywhere in Waterloo. Terrible, just fking terrible!

I got a contract was supposed to be a specific amount a month. Got "free" phone with service and it magicly seems to go up every month. I was even told that if I suspended my ex husband's like it would take 10 dollars off service and I wasn't told suspending would also cost money! I have 4 phones I'm under contract with and 2 aren't even mine and I'm stuck with a 201 dollar bill. I have asked many ways to get out of all of this and the only thing I'm told is they have no way unless he takes the phones and puts them under him which he won't do. They have been no help at all and Noone seems to be able to explain all the random charges. Legit one week ago is said my bill was 195 then today I got to pay it 6 days before the due date and its 201!

My 82 year-old mother purchased a phone for my 92 year-old dad at the store in McAlester Oklahoma. She did this because she was paying Significantly more than $29 for an additional line on her other plan. They assured her she would have 15 days to return it If it did not work for him with his hearing aids or if it was too difficult for him to use. She went into the store on the 15th day to cancel the plan and get a refund as his health had regressed significantly. They could not find where she purchased the phone even though she Showed the transaction on her banking app. She talked to several different people in the store who were very helpful and they even called customer service in Tennessee. Still nothing. They apologized to her and told her that they would work on it and They would honor the 15 day policy Since she had initially come in on the 15th day. My dad passed away A few days later. She had not heard from the store so she and I returned to the store one week later and they still could not figure out how to get her a refund. We again left with assurance they would honor the 15 day refund policy. They were supposed to call us when they figured it out but no call in 7 days. My mom returned to the store today and their answer was that she could not get a refund on the phone now because when she came in on the 15th day It was actually the 17th day because they had ordered the phone for her and it took 2 days to get it. Apparently your 15 days starts when you pay for the phone not when you have it in your possession. Im Sure that it is in the fine print but She's 82 and just lost her husband and never even used the phone! The local employees were all extremely nice and felt terrible about the situation and said that it was a corporate decision. One of the employees even offered to buy the phone from my mom because they felt so bad. Since then I have read hundreds of horrible Reviews. DON'T USE THEM!

Federal Communications Commission Means nothing to this company neither do customers are potential customers. The rudest customer service I've ever received. Paid of a phone company would not unlock and said that they want reactivate it either and hung up in my face. If there was a rating of Zero the would get it. How is this still a company? Omg They should Start Treating People Right and If a Phone is paid off unlock it. Sounds Simple but this company Needs a To be reminded that this is the United States of America. And you can't treat people Like $#*! and get Away it. Together we can definitely stop them and Make America Great Again

Just a beyond horrible experience after trying to change my bill! They give me the run around time after time especially after I tried to get the credit that they owe me! They now took money from me that belongs to me and they said they can't go back and listen to the recording from the phone call that I had! Just sickening stealing bastards! Dishonesty at its finest! $#*! this company!

Joined the family plan, what a mistake, talked into the z flip and have had issues from day one. Store personnel will do nothing to help solve issues, phone has screen failures 2 times now, asked to trade is for a different phone do to the phones high rate of failure and they refuse. As a first responder cell phone is my activation to emergency calls. USCELLULAR refuses to help with correcting this issue, as for a test had a friend ho in and ask about the zflip and they praised it up and down what a great phone, when he questioned about the screen failure! Nope no issues with that. Liars and worthless customer service. Screen is cracking in the fold and line up the screen, which my first phone did the same exact thing and then completely blacked out, first responders nightmare. And they don't care. Store is Springfield vt horrible and rude employees.

I've been with US Cellular for decades and I've found their customer service to be amazing. Coverage is as good as anyone else's and the prices are better than anyone else that I've compared them to. Very close in price to T-mobile, but I've heard horror stories about their service. My only complaint is that like most carriers, they tend to offer the best deals to new customers to entice their business and the current customers have incentives but there always seems to be a catch. When you have issues, instead of dealing with the front line customer service agents, you may need to ask for a customer retention specialist as they are a bit more empowered to solve issues.

They really love chatting with me! Each month, I get the privilege of calling them to let them know the bill is about 50-80 inexplicable dollars more than it should be. They agree it's incorrect and keep "issuing" me credits, promising me they'll finally appear on the next bill to compensate for their error. Month after month, I have yet to see this take effect. I'm in over $200 of back-owed credits from them after less than 4 months of being a customer - hopefully you can use that as some type of metric. I'm optimistic and hoping for the best next bill but their performance thus far leaves me doubtful.

I think once our phones are paid off, I'll be running into the sunset screaming. Honestly, who operates a business like this?

None of my other websites or customers service I contact try to force me to use google chrome who by the way already lifted my bank card off the net and I didn't even get to enter it so yeah you can keep your google chrome and fix it so your website has a link to put in code for login information and then stick google wee the sun doesn't shine

I was trying to get a wireless modem for my lake house in Maine. I could not get one locally as the local stores said they didn't have any. I could not order on line because I did not live where the modem was to be shipped. I called Executive Appeals and spoke with Patrick Foster who apparently reports to the CEO. He was horrible; condescending, officious and generally unfriendly. He clearly enjoyed telling me no. He made no effort to find a solution to the problem like shipping a modem to the store in Brewer, Maine. Ultimately, my nephew went to the Brewer Maine store I had called 3 times only to discover they had a modem in the store the whole time. They seem to have no idea where their inventory is and they have no focus on customer service.

US Cellular has reliable service that works across most of the country. I do a lot of traveling for business and I have coverage every place that others do. My reason for not giving a 5 star ranking is their website and support. Website is super slow and gives a lot of errors when looking up billing or phone usage. When calling customer support, their 1st level customer service just reads cookie cutter responses, so it takes 20+ min to finally get to someone with any skills. Twice I was told they would have to research and get back to me on the answer. Never heard from them again. If you don't need to look up anything on their website or call them, and you will be a very happy customer!