U.S. CellularReviews 59

I had been a customer with Us cellular for over 15 years I have given this company thousands of dollars over the years and have added my children along the way.
This past month I had to set up a payment arrangement for sept 10. I paid 300 per the arrangement on Sunday September 10th. Did not process till Monday. Us cellular turned off my phone. No they cancelled my contract. I could
Not even call customer service. I went into a store and was told I could reinstate my service if I paid 589 the current and past. Yes my bill is over 200 monthly. I was sitting there thinking of my options yes I needed a phone I have autistic children in school. So I asked if I paid it would my phone be turned on. No guarantee and it may take up to 3 days. A long time customer and no guarantee they did not care not even a little bit. I left went to spectrum got 2 brand new I phones and I am paying 80 a month.

The moral of this story is …. Do not use Us cellular they are a bad company. And I was loyal for years! Paid over 200 monthly and bought tons of accessories. Such a waste. Cancelled me after I made a payment.

Received new phones in November, suppose to get 150$ promo gift cards (2) for my husband and I. Never got them but Chris ( store manager) finally after 5 months of hounding took instore credit. Got items but wanted something that was not in store so Chris said he would order it. Guess what...never did! June came and went.Went to rib mountain store and got the item ( in July) and had to pay difference and a charge on my account that Chris was going to take off! Guess what... never did! Went in weekly and qouted from Chris " I'll handle it, I'll take care of it"! Now it's September 2023 and had to call Sarah the owner of the store to take care of it! Guess what. Done in 2 minutes! Mind you I called customer service over a dozen times about this issue and they were wonderful but couldn't help me do to the issue had to be handled in store! I have good standing, great credit and getting texts almost daily they our service was gonna be suspended stressed me out!
Chris is a good bull shi**er...poor management and sucks at customer service! Myself being in customer service have NEVER EVER let my clients go less then a 8 hour shift from not hearing back from me!
I was excited when I heard us cellular was coming to the wausau area since I used then when I lived in Lacrosse.
We will never go to that store again! Chris good luck to you, I think you need better training in customer service and management!

I left a review with BBB. Us cellular gave me the same option. My screen was cracked. They said use the insurance that I've paid for to get replacement. I paid $100.00 for replacement only to have them tell me afterwards that my phone is not compatible with their towers. I can either get a replacement of the same phone which they said was not compatible or upgrade. Basically they gave me no option but to upgrade. Makes no sense except more $ in their pockets.

Just a terrible company, horrible service. And then you ask for a review when I finally leave and I try to to fill out the review but apparently I don't 'qualify' to leave a review. Like how is my opinion not valid when I paid $150 a month for 5 years for the worst phone service ever. I deserve that $10 gift card more than anyone considering you took $150 out of my account after I had called and canceled. $150 stolen because I had service from T-Mobile starting in June.

I called to make an over-the-phone payment on the 5th. The rep mistakenly took a double payment. He then made it seem like I can get it back that day. Then told me to wait 5 business days. I checked my account on the 12th the refund was not there. I called them on the 12th & was told that it would show up within that day…Here it is the 14th and nothing has been returned to my checking account. So, I called again & got told that I have to wait 10 business days. This all took place because the representative mistakenly took a double payment of the exact amount without my permission. Now I'm being told it's nothing they can do about it (other than me waiting the 10 business days)

These people are not to be believed watch there wording anyone who can ok payment arrangements and take from your account anyway even though arrangements were made is a company I have no use for thank you Hailey from US CELLULAR so long story short don't trust US CELLULAR

My 92 year old Dad has has US Cellular for many many years. He passed away on May 21,2023. I called to have his cell phone shut off. They in turn said they needed to see a copy of the death certificate. I went to my local US Cellular Store with the death certificate after a 45 minute wait I showed it to them. They said they had to call customer service to let them know that they saw the death certificate. The person waiting on me told me that it would be another half hour wait time. The manager came over and told the girl to just make a note in my Dad's account stating that they had seen the death certificate. Then the manager told me to call customer service when I got home to have his phone shut off. So, I did what I was told and called customer service and they said that the account had been noted that he was deceased. They in turn told me that the phone would be shut off on June 23,2023. I said so, I am paying for over a month for a deceased person phone? They said that's how it works. I am beyond astonished as if it wasn't bad enough that I lost my father but for them to take money for a month of service when he wasn't even alive. No compassion on their part.

They don't know what a 28 character recovery key is at the Spencer Iowa US Cellular, and I am thinking about going to T Mobile

I have to call EVERY month to figure out what is going on with my bill. When I signed up for all these deals they said my bill monthly would be $160 it has NEVER BEEN THERE always over 200 and more. The add hidden fees constantly. No one ever knows what is going on and can never fix it. If I weren't paying off phones I'd switch this place is a joke.

Switched from tracphone to us cellular 4 months ago. Worst decision of my life. No service in buildings, constant drop service. I get the run around from us cellular.

Our bill was 520 a month for 5 months then went too 800, then 1100, and 1400. Why? They tell me i upgraded and i did not upgrade anything. Tells me my bill for February will be $300 and it was over 1000. ‍ Service is great for any where i go. Customer service is great. BUT the bill changing so drastically is ridiculous. And the company wont fix anything when i go in.

So unprofessional talked to 3 different agent that told me about the same promotion I could have ordered it online I think but I chose to go instore when I got to the store they looked at me like I was crazy but it was in the notes so they scrambled around on and out the back room on in off the phone after about a hour in a half they were like alls we can do is give u 400 off a phone have u that I was told I qualified for up to 1200 off a phone needless to say I left the place upset then what ever they put on the notes the next couple times I called customer service they were rude and un able to give me a straight awnser in trying to get someone from corporate on the phone forget about it u can't find a number email nothing to help me out bottom line I wasted about 6 hours of my life for a unappreciated company its no wonder they lost 50k customers in 2 months me in my family got 5 lines with them not any more about to go to Verizon... don't go to uscellular they do not value there customers

Us Celler is a piece of $#*! they won't Help you out to set up a payment plan or nothing they tell you oh you got to pay the hull thing off and the CEO of us Celler is a pice of crap to because. He is not running a good company at all I'm switching to a different phone company they just lost a customer and every time you call you get a a Rab person who won't help you I do not recommend US Cellier to no one

I wanted to know about the outage we just went through and called customer support. After a wait for tech support and giving my name, phone, acct holder, address three time. They would not help me they needed a pin #?
Log into out acct, look at bills and profiel - you guessed it, no pin.
USC refused to explain the outage.

I just paid 470 dollars in one month for two lines. They said the payment was late, but when I'd gone on to pay it, they said the system was down. Then I went on again and they said it was late. As they are going under (or so it appears) I feel like they are trying to "rob" current customers. Then when I tried to cancel, they said I missed the deadline to do that by 8 minutes and had to wait another billing cycle. RUN FROM THIS COMPANY. I should have listened to others, but had them years ago and didn't realize they were now being quite unethical by not allowing one to pay bill online and then when the system is working again, they tack on late fees. Though I tried to pay on time. I attached the bill that was due the 12th when I couldn't get in the system as they were having difficulties and then said my password was wrong... That's for two lines. I'd heard this from others, but thought maybe they weren't on top of their bills. Nope, it's true. You're welcome to try for yourself, but I'd heed the warning and look elsewhere. I attached photos to show the 260+ charge as they said the previous months wasn't paid or paid late. Not so. I even had e-mail confirmation that is was paid by the 12th, but they refused to adjust the charges. Why is it 200+ for two phones to begin with?! I attached proof of both monthly bills. BEWARE of this company's lack of ethics.

This has became the worst ever after charging me for out of the country service that did not work I had to buy another phone on a hunting trip and only had room for one phone so long had to buy 118 dollar phone so tried to carry my s20 so I could video my trip fell in18inched of snow and lost my s20 after years of dropped call and 248 dollars to replace my s20 I have had enough sorryest phone company in marion nc good riddance!°°

I have been a customer for 21 yrs and I was trying to find a way to save money and they didn't have the time to even help me, even after saying maybe it's time to change companies, the girl said sorry to hear that which is causing US Cellular to lose a very long time customer

I've been with us cellular for almost 15 years. They used to be a good company until this past 2 years. Or at least when the whole 5 g thing kicked in. Now, I can't get service at all hardly! It's a pain when I'm in a store and wanting to use an internet coupon and I can't. Also the company does fluctuates in the billing process when I added 3 lines for my family. They did not hold up on their word about pricing and I saved the best reason for last… I totally got screwed on one of my lines. I bought 3 for my family and I had my own phone I purchased from Walmart. A year down the road, one of the phones broke. The mic went bad. I called to tell them what happened because it has insurance on it. They actually said I have to have insurance on any phone I buy from them when on payments. As soon as I told them it was the phone I got with the 3 lines, they said that phone did not have insurance on it, my line did. I said I did not even buy my phone from you! And you all said I had to have insurance on the new phones. They replied, well, it's recommended but you don't have to have it. This is such a bold face lie. I talked to another friend of mine and they did the exact same thing to them too. They are crooks.

We left US Cellular 5 days into the billing cycle. They will charge you the entire billing cycle even when you have left them and not using their services. They say it's in the contract... so read the fine print! You leave them they will charge you! They are also expensive service! Will never go back to them!