I left a review with BBB. Us cellular gave me the same option. My screen was cracked. They said use the insurance that I've paid for to get replacement. I paid $100.00 for replacement only to have them tell me afterwards that my phone is not compatible with their towers. I can either get a replacement of the same phone which they said was not compatible or upgrade. Basically they gave me no option but to upgrade. Makes no sense except more $ in their pockets.