Karen B.

I was trying to get a wireless modem for my lake house in Maine. I could not get one locally as the local stores said they didn't have any. I could not order on line because I did not live where the modem was to be shipped. I called Executive Appeals and spoke with Patrick Foster who apparently reports to the CEO. He was horrible; condescending, officious and generally unfriendly. He clearly enjoyed telling me no. He made no effort to find a solution to the problem like shipping a modem to the store in Brewer, Maine. Ultimately, my nephew went to the Brewer Maine store I had called 3 times only to discover they had a modem in the store the whole time. They seem to have no idea where their inventory is and they have no focus on customer service.