U.S. Bank

If you take out a credit card for a minor child so they can establish a credit rating. They flip it so you're the primary and they're just a user. You restrict the credit limit so they can't run it up a huge bill without being able to pay the bill. US Bank will without consulting or notifying the primary that they're raising the credit limit. They will also change the card to a different account yet say you're still responsible.

Trying to make a change to my profile for my mobile number and it won't let me. Keep getting message number is being used another account. Spoke with customer service and they were of no help. So if a customer has multiple accounts they can't use the same number? Zelle is slow! It takes 3 days for funds to get deposited when sending money. Yes, the recipient is registered with Zelle. I Zelle to the same recipient with chase and the money is there instantly.

It takes an hour to get anyone on the phone & when u finally do they are so rude & unprofessional! I have been hung up on several times & I wasn't being rude or anything to make them want to hang up! Then it's another wait to get anyone & they do bare minimum to help! I hate this card provider & hate my issuer uses it.

If I make a deposit using the USBank ATM, my card and the system work properly.
Today I tried to deposit $300 of quarters rolled in $10 coin rolls with the teller at a USBank. The banker at the counter insisted I give them my drivers license and they wanted to make a copy of it for the transaction. I willingly showed them my license, but refused to allow them to make copies of it for the following reasons:
1. They have no need or right to my drivers license number. They are a bank, not the DMV. They already have my social and home address.
2. They take no responsibility for information if they get hacked an I have my identity stolen.
3. They clearly are NOT customer focused and appear to by trying to compete with Wells Fargo as worst bank in the US.

The loss draft department is trash. The whole bank is the worst. I was in a tornado and this bank lost the insurance check, which caused a delay in the work on my home. This caused greater damage, and caused a total loss. I worked with a contractor and got it back to living condition. When it came time for the final payment they denied to complete the job stating that they needed floor plans that I did not have. So I went on line and provided them what the internet had for floor plans. They then scheduled an inspection and then canceled it stating the floor plans were not approved. They then told me to do an art project and draw my home plans. They just kept running me around because I am African American. I will be suing this bank for the last 3,000.00 that they owe me and refinancing to get rid of them. If the want to off first time home loan, don't do it go elsewhere.

I want to thank CeCe for taking care of us today! We were victims of fraud & she immediately took control of the situation! She was on the phone making sure our accounts were safe & we were protected! CeCe was a true professional in this situation… when we were leaving the bank she came out & gave both my husband & I cold water. She knew we were in a stressful situation & she did an outstanding job calming us down. Thank you CeCe!

They bought Union Bank about 5 months ago and I still cannot hook up my Quicken with Direct Connect to US Bank in order to pay bills. I also got six credit cards, as the first three were not business cards. And my wife and I, who own the business, were not given Admin permissions on the account until about 1 month ago, despite visiting a branch and asking for just that. We had been with Union Bank for the last 8 years and while they were not great, things at least worked. It has cost me at least 80 hours of extra work, and things still aren't functioning properly. I plan on changing banks, and I applied to WF for a business account, but they won't issue credit cards for business accounts! What?
I think a class action suit against US Bank is warranted for this - any lawyers out there interested?

I was with Union Bank and I was happy. US Bank took them over, and now I have no access to online digital tax forms. I called customer service and the representative couldn't find it either. She transferred me to another representative specializing in online banking. She couldn't locate it either. I only wanted a digital copy of my 1098 form, but I guess that would be asking too much. Luckily, I have the original paper form from Union bank. Way to fail US Bank.

My mortgage is with this bank and for over 10 years i paid every 2 weeks. Now they say i couldnt do tht and have late fees because they did not apply my payments. My fault i didn't look at the statements every month. I use bill pay and now for 2 month they are claiming it is NSF. How can bill pay be that. Thsy are full of crap. Nobody should use them.

I waited 15 1/2 minutes before a clerk came to the phone and I told her I wanted to close my
Account due to poor customer service. She explained while understanding about poor customer
Service, she wasn't authorized to close accounts and I would have to further wait for a customer
Service specialist. I was then placed on hold for an additional 7 minutes. When the specialist
Finally came on the line, she apologized for the poor customer service and said management
Was aware of the problem and working on it. I told the specialist that management caused the
Problem to begin with by closing many branch banking locations and reducing employee staffing.
What was once a quality bank with some former unique attributes, like free checks, became a
Run of the mill poor service with a smile bank, offering few customer incentives.

How can a bank as large as USBank have a website that is so horribly bad?!?!?! I wish there was an option for a half of a star. Doing banking online in 2023 should be 100% safe, and 100% easy. I'm going to assume banking on USBank's website is safe, but it is SO frustrating time after time. The latest: I simply want to pay my water bill online. It allows me to choose the date to pay. So far, so good. I hit "send" only to get an alert saying "your bill needs attention" "please choose a later date." Why on earth do I need to choose a later date than any date that on their calendar that allows me to choose it?!?! So I choose the next day on their calendar, only to get the same error message. This goes on and on. It's unbelievable how had this website is! Can they not hire anyone who knows how to keep a website running properly? Unbelievable!

U. S bank wants to keeps holding my funds hostage, they are talking about its fraud protection however if I suspect fraud I would call them or if I could not find my card I would call them. What they are doing is suspicious and unsafe because I have to keep uploading a selfie and an i. D card, so what are they really doing with that info and what happens if somebody else gets a hold of that info. I have heard that the bank has connections to other countries so is that where the info is going? I feel unsafe using U. S bank because this is nothing to play around with and it is unsafe and I have never dealt with anything like that at any other bank I have had business with. Somebody will lose their job at U. S bank and regret ever trying to cause problems for no reason. I have heard of U. S bank stealing money from people even so tell me, who will investigate them for the REAL fraud.

Unlike normal banks with normal fraud departments that contact you when there is suspicious or unusual account activity, USBank puts your account on hold without contacting the account holder for 24hrs (but really it's 25+ hours because if you, like me, call them, find out what's happening, and then try at the 24 hour mark to transfer funds/pay quarterly taxes they tell you, "whoops, you were early, you have to wait another day again!") rather than verifying with you that you are in fact the person/company making the "suspicious" request and letting you carry on with your business needs. At the LEAST they should send an email and say "This was unusual activity, we're looking into it. If it wasn't you please contact us at x number," but they don't--what kind of "fraud" policy is that!? Their customer service department, though polite, are politely useless, since they have zero capacity to actually contact the fraud department and release your funds.