U.S. Bank

Beware when calling their customer representative, all of them has very bad attitude, no matter when you call or whoever trying to help you, they treat you like you're not even a customer, they sigh when you have a question, they don't feel like explaining stuff that you don't understand and they hung up on you so quick when you finish without saying thank you.

Judy at the US Bank call center is a flat out racist. These are the type of people US Bank hires. She was talking over me, cutting me off; especially, when I caught her lying to me. The clown has 0 integrity. I better get the money from the account I closed, expeditiously, or the racist Judy is going to cause a lot of bad publicity for US Bank.

This company should be 0 stars. This company is awful! So unreasonable to work with. I have amazing credit (above 800), have paid off my house, and have significant savings and they required me to send in $5,000 to "secure" this account. Every step of the way, they refused to give me what I earned. I essentially "lost" $400 in rewards because they refused to give them to me. AWFUL company

I had a few cards with this bank. Very difficult to navigate to each one. When I closed out a couple of them I was told I would need to resign up for the auto withdrawl. That did not come thru until after the due date and they increased my apr to 29.99 percent because they said it was a late payment. Several years with this bank. Customer service told me I could pay off the balance and close the account any time if I am not happy. Which I am doing. I would never reccommend anyone to this bank.

Wish I could leave zero stars. When setting up an account they say you can use the online banking and virtual card right away until your packet comes in the mail. The don't mention you can't use online banking until you receive your account number that is in the packet. I have to wait 10 days to receive my packet to start using my business account. Who can wait 10 days to bank for a business? When you call they're very unhelpful, a bunch of "sorry" and "we're aware of the issue" but no help. Not a good start, going to close the account and go with Bank of America.

From the branch to the 24 hour customer service reps, this institution seems to care about their customers, not just lip service to get you to open an account, they actually deliver great service. The branch manager held my hand through a nightmare situation with citi bank, they understand everyday people and their needs. I feel very comfortable and secure with his institution. Thank you US Bank, what a relief to bank with an institution with integity and real commitment to servicing customers needs.

I was victim of Fraud and they freeze my account for no reason now I can't pay my bills people they scammed me got allot of money and they make my life hard along with US bank it's been more then a week that they did that as my grand father said never put all your money in the bank. I wish I could give them 0 star.

Karla treated me like a human being, other than just a customer. She stayed on the phone with me until I calmed down and she knew I was okay. She said she couldn't go until she knew. I called almost having an anxiety attack about fees. Thank you so much Karla for helping me and making me feel better. We need more people like Karla!

US Bank has the most confusing and inefficient system for paying credit card balances online. I would avoid any US Bank credit card. Not worth the hassle of dealing with such a broken and confusing online system. I think it was designed by a first grader.

These soft cs reps need some cuddle time. I went through 2 that couldn't do their job, and had to pass to someone else. All I need s was to reorder a business ATM card. I'll be moving to a more competent bank. Usbank sucks.

I just got off the phone with US Bank, the worst ever.
I asked the Customer Service rep to transfer me to a supervisor and she hung up w/o transferring me.
Unbelievable. They are taking the bill payments out of the wrong accts and they will not change it.
3 months now and every month they do it, I can't stand their on-line banking site. Worst ever, you can't find anything, you can't change anything and even the customer service reps can't find anything. I will start closing accts today.

5 days ago I woke up to over 2k missing from my checking account. I filed a claim and was told the money would go back while they researched. The credit appeared. By Monday the credit was gone so I called again and was assured that it would be accessible by Tuesday, it was not. Spoke to another person yesterday and was once again told it would be back in there today. It was not. I went to my local branch in Festus, MO and had the displeasure of speaking with Shay who instructed me to, "just use your credit card to pay your bills." I don't have a credit card and have been on short term disability from work for the past 10 weeks due to heath issues. I am looking forward to getting my account squared away so I can take my business elsewhere. I have been lied to over and over again, wasted entirely way too much time and then had to deal with Shay and her horrible attitude.

My dad's account was frauded. He has one source of income which is social secuirty. His debit card was compromised and $6500 dollars worth of products and services were purchased by some crooks. We reported to US Bank fraud department and they don't want to help my dad or give him his money back. They didn't investigate it or anything, instead they said that my dad actually made those purchases. This is completely unacceptable. The things that were purchased by these crooks, my dad at his age doesn't even have clue about. US Bank left my dad with no money in his account. They abandoned him completely.

I'm in Georgia, and US Bank will not work with any ATM's in the state, so I cannot make a Cash Deposit, and if I get someone to write me a check I can take a picture for a check deposit, but even if I could deposit cash, which I can not, cash or check deposit they will only put 225.00 on my account that day, no matter the time. The rest of the deposit will not be credited to your account till the next day! They bought State Farm bank and stopped all cash deposits. Customer service is also awful in itself. Just a awful bank, stay a way!

May 2,2022 ATM did not give my $100 but deducted it from my account. Reported it immediately. It's June 14 and I still didn't get my money. US bank kept my money. To this day I do not trust US bank and especially its ATM. I will never us US bank ATM again. $100 does not mean that much to me but trust in a bank does. I don't know if a employee took it or the bank kept it.

I waited for a half hour and never got seen. They had a lobby full of people waiting with only two people seeing customers. I had signed in along with half a dozen other people and some lady walks in, walks up without signing in and is seen right then and there. In addition they never check their sign in sheet they just sit around and talk and then tell you. You have to wait. They then proceed to take random people who don't sign in. Horrible service. I won't go back.

I had an auto loan with them and let me tell you, they are the most incompetent nonchalant liars to ever do business with!
It took two months and 20+ phone calls before they would speak to my insurance agent in order for us to get a payoff and letter of guarantee. Now that the payoff payment has been mailed to them, they haven't posted it and are saying that they hold the check for 7-10 days once received, then post it but they do not notate when it is received. They also tell you that they will mail certain documents to you but they NEVER come. No1 notates the accounts either so when you call back, the next rep is clueless as to what's going on!

This bank doesn't even deserve zero star. I had a secured credit card for over 3 years with USBANK. I decided to close it for the bad services I had, like non sense APP services! And every time I called customer services, a long waiting time (min 30 min) and keep treanferinf from one agent to another!. I decided to close the account but it took several visit to branches cause no online possibility to do this! Finally one agent gave me a form to fill out and send by email. However, and after over one month, I realized that they where charging if late fees and interest and there was no confirmation that the account was closed. I called them, and after a long wait on the phone and transferring agents, I got to get a useless reference nb in this regard but no writing confirmation! I have been around the world and felt with many banks but I have never seen bad services like this! Keep your money under the carpet but never with US BANK! They are worthless.

Their website is just awful. Nothing works. And their staff can't help.
Every time I go to the bank, they say they have no clue and can't help. Then they try to go on their website and of course, the website doesn't work. So they say "sorry. Come back later"