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U-Save Car & Truck Rental provides car and truck rentals at affordable prices, paired with top-of-the-line customer service. With both international and neighborhood locations, U-Save meets all your mobility needs—whether you’re booking an airport rental, finding a vehicle for your daily commute, or reserving a van or minivan for a family vacation. We believe affordable pricing can go hand in hand with exceptional service to make every rental experience seamless and stress-free.
U-Save Car & Truck Rental Reviews Summary
U-Save Car & Truck Rental has a rating of 4.4 stars from 310 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with U-Save Car & Truck Rental most frequently mention friendly staff, customer service and good experience. U-Save Car & Truck Rental ranks 12th among Car Rental sites.
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Ottimo bene gentilissimo simpatici bella auto servizio top
Hi Cesare,
Grazie di cuore per il tuo entusiasmo!
La tua soddisfazione sulle competenze, puntualità e servizio ci motiva a migliorare sempre. Non vediamo l’ora di accoglierti ancora con la stessa attenzione che hai apprezzato.
Kind regards,
U-Save International.
Le jour d'arriver nous sommes forcé de prendre une assurance à 395€.
Vigilance, plusieurs personnes comme nous ont du payer aussi Un véritable racket!
Agence a fuir absolument
Bonjour Alain,
Nous sommes désolés que notre police d'assurance ait impacté votre expérience.
Vos commentaires sont très importants pour nous et nous les utiliserons pour améliorer la transparence de nos offres. Nous serions ravis d'en discuter avec vous. Si vous souhaitez nous contacter via le formulaire de contact www.usave.com/contact, nous espérons regagner votre confiance.
Cordialement,
U-Save International
Worker was late, but was very polite and cautious. I received a car in excellent condition with adequate amount of Gas. Just did not receive a respond to my call after I dropped off the car and I wanted to be assured that all is in order.
Hi Tessica,
Thank you for sharing your experience and kind words about the vehicle and professionalism.
We appreciate your patience regarding the delayed reply after drop-off and will strive to improve our follow-up communication to ensure peace of mind for every customer. Safe travels, and we look forward to serving you again soon!
Kind regards,
U-Save International.
Totally (almost) satisfying experience beginning with helpful desk and parking staff, clean and comfortable car, lack of problems while driving or returning the car. The only issue, I realize is beyond U-Save's control, is a rather lengthy walk from terminal to a parking lot. Not much fun when you haul a pair of suitcases!
Hi Olgierd,
Thank you for your thoughtful feedback.
We're delighted to hear the team made your experience almost seamless, and we truly appreciate your understanding about the airport parking terminal distance. Your comfort and convenience remain near the top of our minds as we continue to improve.
Kind regards,
U-Save International.
The vehicle was dirty inside and out and the tire pressure warning light was already on when it was handover to me
Hi Karl,
Thank you for taking the time to review it.
We sincerely apologize for the condition of the vehicle and appreciate your feedback. Your concerns have been addressed to prevent this from happening in the future, and we would welcome the chance to provide a much improved experience on your next reservation.
Kind regards,
U-Save International.
No thing was fitting my order.
I paid for one car that I didn't get.
Hi Zeev,
Thank you for your review.
We're very sorry to hear about the mix-up with your reservation and how frustrating that must have been. We strive to get every order right and would love an opportunity to make this right for you. Please reach out to us, using the form at www.usave.com/contact, so we can discuss a solution. Your trust is important to us, and we appreciate the feedback.
Kind regards,
U-Save International.
J'ai récupère la voiture à 22h au lieu de 10h
J'ai attendu à l'aéroport pendant 2h pour me dire que la voiture n'était pas disponible.
Bonjour Mohamed,
Nous vous présentons nos plus sincères excuses pour l'attente et la déception que vous avez éprouvées lors de la prise en charge du véhicule.
Votre expérience nous est précieuse et nous espérons avoir bientôt l'occasion de vous satisfaire pleinement. N'hésitez pas à nous contacter directement via le formulaire disponible sur www.usave.com/contact afin que nous puissions transformer cette déception en confiance.
Cordialement,
U-Save International.
Employee was helpful and did not push and try to sell us their insurance. All I had to provide was proof of my own insurance. Check in and check out process was smooth and efficient. Shuttle service is a great to get to and from the airport.
Hi Pablo,
Thank you so much for your kind words!
We're delighted to hear that the process was smooth and our team was helpful without any pressure. We appreciate your feedback and look forward to assisting you again on your next trip!
Kind regards,
U-Save International.
The key collection point is excellent, but the car pickup is poor. A small bus should be used to travel to and from the parking lot to the airport terminal. They don't take enough pictures of bodywork, windows, and rim damage. I had a similar situation with damage to the rear bumper on the upper part near the trunk and a chip on the windshield. Fortunately, I had pictures and a video taken when picking up the car. If I hadn't had a few pictures and a video, they probably would have charged me for the repair.
Hi Jaroslaw,
Thank you for sharing your detailed feedback and for appreciating the key collection point.
We truly value your suggestions and will work to improve transport options and damage documentation to ensure your peace of mind on every trip. Your input helps us build a better experience for all our customers.
Kind regards,
U-Save International.
Obviously, the business isn't in the car rental itself, but in the penalty for minor "damages" that weren't included in the delivery note. I won't rent in this company again.
Hi Gabriel,
Thank you for your review.
I’m truly sorry to hear about your frustrating experience and the issues with unexpected charges. We listen carefully to concerns like yours and invite you to reach out so we can review your case thoroughly and work toward a satisfactory resolution. Your feedback helps us improve fairness and transparency for all customers. If you wish to discuss this with our customer services team, please contact us using the form at www.usave.com/contact.
Kind regards,
U-Save International.
L'accueil a été peu chaleureux, et le véhicule remis dans un état inacceptable: très sale, avec des vitres si opaques qu'il était impossible de bien voir la route. De plus, le réservoir de lave-glace était totalement vide. Une expérience vraiment décevante.
Bonjour Svetlana,
Merci beaucoup pour votre retour.
Nous sommes sincèrement désolés que votre expérience n’ait pas répondu à vos attentes concernant l’accueil et l'état du véhicule, et nous prenons bien en compte vos remarques pour améliorer nos services. Votre sécurité et votre satisfaction restent au cœur de nos priorités.
Cordialement,
U-Save International.
Very nice vichele I loved it I truly had the best time on my vacation
Hi Tammy,
Thank you so much!
We're thrilled Herbert made your experience smooth and that you enjoyed the vehicle during your vacation. Here’s to many more wonderful adventures ahead!
Kind regards,
U-Save International.
Great customer service. Friendly and helpful staff.
Hi Yahya,
Thank you so much for your kind words and positive feedback.
We're grateful for your support and look forward to serving you again with the same friendly and helpful care you experienced.
Kind regards,
U-Save International.
Apres avoir réservé en ligne à 30 euros la journée pour une semaine. L agent sur place m a forcé à payer 15 euros d assurance par jours. Malheureusement pour moi j avais pas le temps pour annuler la location parcequ'une que j avais un voyage a effectuer le soir même. En plus de ça la voiture étais très sale. A la fin de la location j ai bien nettoyé la voiture pour la rendre. L agent de la location essaye tout les moyen pour m arnaquer en me disant que la voiture est abîmé y a des bosses heureusement pour moi j ai pris des vidéo a l avance si non son intention était de récupérer la caution. C est une agence qu il faut éviter a tout prix.parce que ça gâche les vacances.
Dear Mohamed,
Thank you for your review.
We're truly sorry to hear about your experience and the inconveniences you faced. Your feedback is important to us, and we are committed to improving our service to ensure that every customer feels valued and respected throughout the rental process. If you wish to discuss this with our customer services team, please contact us using the form at www.usave.com/contact
Thank you for sharing, and we hope another chance will allow us to provide a much smoother experience.
Kind regards,
U-Save International.
Buenas tardes, me sentí engañada al ir a recoger el vehículo, cuando se me comunicó que por el hecho de no disponer de una tarjeta de crédito con numeración, se me debía cobrar un cargo igual o superior al coste de alquiler, no una retención con derecho a reembolso siquiera. Me parece abusivo cuando el cargo de alquiler había sido ya cobrado previamente a través de la misma tarjeta sin problema alguno. No volveré a realizar ninguna reserva y no recomendaré hacerlo en las RRSS.
Siento mucho la experiencia.
Hola María,
Gracias por compartir su experiencia con nosotros.
Lamentamos sinceramente la confusión causada por la información sobre el cargo. Nuestra intención nunca es causar ninguna molestia a nuestros clientes, y los invitamos a contactarnos directamente mediante el formulario en www.usave.com/contact para comprender mejor lo sucedido y encontrar una solución justa para ustedes. Esperamos resolver esta situación, priorizando siempre el respeto y la transparencia.
Atentamente,
U-Save International.
Hi PONS,
Thank you for your wonderful feedback!
We’re thrilled to hear you appreciated the quick delivery, new car, and easy return process. Your satisfaction means a lot to us and we look forward to serving you again.
Kind regards,
U-Save International.
Fast, hassle free, cost as expected. Professional! Great experience!
Hi Margaret,
Thank you for sharing your positive experience at Warsaw's airport.
It’s wonderful to hear the process was smooth and met your expectations. We are always here to make your travels easier and look forward to assisting you on your next journey.
Kind regards,
U-Save International.
My flight was delayed, times changed multiple times, the staff at the calgary location were so kind and accommodating. Very happy with the service. Would definitely rent from here again.
Hi Amanda,
Thank you for your kind words!
We're thrilled our team could make the situation easier during your travel changes. Looking forward to helping you have another smooth experience next time.
Kind regards,
U-Save International.
Pay close attention to existing damage, office in an inconvenient area,
Hi Davide,
Thank you for highlighting the pricing and sharing your candid feedback about our location and vehicle condition.
Your insights help us improve both accessibility and inventory quality for future guests, and we truly appreciate you taking the time to share them. We hope to provide an even smoother experience next time you visit.
Kind regards,
U-Save International.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Piotr R,
Thank you for your five-star review.
It is great to hear that you had an excellent rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.