Tineco

This company is impossible to deal with. Products break easily. I had a s5 floor one. $500 and it stopped charging in less than a month. Contacted them and they have been giving me the run around over s month. Filed a complaint with the bbb. Found they have an F rating. Not surprised. Will never buy this brand again. Absolutely the worst customer service.

It sucks because it doesn't do much of that. I vacuumed the entire floor with the Tineco Stick vacuum and then I broom swept it and got a nice pile of dirt, crumbs, flower petals, etc. that were not picked up. I've only had this thing since end of NOV 2022. I use it 1-2 times per month and find it does a poor job of cleaning other than dust on hard wood and tile floors. I clean the reservoir and filter every time I use which is very awkward to accomplish because of its unwieldy top heavy shape. It doesn't stand up on its own which is another bothersome feature. You need a third arm to deal with it. Don't spend your money on this product.

Purchased the Floor One S5 Pro March 2022 and loved it. Purchased the iCarpet Complete Nov 2022 and completely wrong item sent. Tineco refused to authorize/pay FedEx for pickup, so I hauled it to FedEx store, sent shipping receipt. No response x 2 days, sent another request to have the proper item sent, and six days after proof of return and two written requests they finally placed my order, which was received a month after original order placed. I requested $50 compensation for my time/trouble & expense to return their shipping the wrong item. They refused any and all compensation. I won't do business with Tineco again.

I hate this company! Do not buy their products! They are cheap cheap cheap replicas of Dyson products. But they charge the same amount of money, actually in some cases more money. Their products constantly fall apart, and their customer service is horrible absolutely horrible. I'm telling you if you wanna avoid eye major headache do not listen to the reviews on Amazon! They are bulls**t, I have literally owned three models, and I've had to replace parts on all of them numerous times. Every time they've made it hard for me. Their products are crap, they can't even stand up to normal wear and tear. I'm not kidding when I say I am constantly having to contact them for replacement parts.

I placed order 10/13/2022, didn't received until 10/31. Then called customer service, they said not in stock anymore. They said request another product which same price, few days still no response. Then called again customer service, they said couldn't do anything, I request money back, they let me do myself online, but I purchased as guest on line so it's annoying for me have to resist on line. Very wired processing!

I've owned 4 of these mops. It's not worth it. It breaks every year and they want you to pay for it. Shipping parts and it's only used every third day Don't buy this machine It's hard to charge and it's not worth 500 dollars to gos every year They need to repaid such a piece of junk themselves. I'll go bissell

Ordered two products from Tineco. Directly from there website. No confirmation email. No shipping email. Called customer support... recording telling me basically we cannot help at this time. Left a message as instructed. No call back or email. Went to live chat... there is no live chat! It just sends a message to customer support. Three days later I get a response asking me my email and what I ordered. Responded back right away on what I ordered. 2 days later and still no response. This company is not ready to handle anything correctly. Avoid at all costs!

Paid for new filters 2 months ago. No tracking, no feedback from customer service. No way to get through on the phone. More like a scam than anything.

My Floor One S3 broke. They recognized the breakdown and "stupidly" refused to repair it or provide a new one, the warranty is still valid.

Have a Tineco model VA*******US, stick vacuum cleaner. It's a great device but the unit had a glitch where the head would spin when attached regardless of the trigger being pressed or not.

Called customer service and got through the prompts easily, and spoke with a live agent quickly.

They sent me a new roller head and it came in about a week and a half. It wasn't the problem though as it also would spin constantly.

I called again and explained the issue and they sent a whole new unit and did not require me to send back the faulty unit.

I find this to be exceptional service and wanted to express my gratitude in a world where negative reviews seem to be written more often than positive ones.

Thank you tineco!

I did a lot of research before purchasing my Tineco A11 cordless vacuum cleaner. I used it daily for about 9 months and the motor stopped working. As I'd bought it on Amazon through Tineco, it was registered under warranty. I was skeptic after reading many poor reviews about the warranty but I have to say, Tineco customer support were brilliant. I rang to describe my problem and sent them videos of my vacuum. They promptly sent me a new motor and it's working like a dream again. I think customer service/warranty honouring is so important and I'm very satisfied with Tineco!

Purchased in 2019. Motor no good after 1 year. Tineco replaced under 2-year warranty. The new warranty for the motor is only one year and broke in the same manner with light use after 1 year. No give by Tineco customer service, only cited policy and 1-year warranty.

I purchased my first (Tineco), and it will be my last, over two years ago. Previously, I had purchased a Dyson (twice), and as all of know this cordless vacuum cleaner is pricey. But I took a chance and bought the Tineco (#10, maybe) because it was cheaper, and after 2 years it died. The batteries (both) no longer held their charge. After several attempts of attempting to recharge both batteries failed, I had to junk it. With this model, it was big, heavy and clumsy. This Chinese company is it rush to into the market produced a lousy imitation. In this case you pay for what you get.

I Floor 3broken before one year and they want to replace with a refurbished unit under warranty. Your brand new one failed why would I want a refurbished just goes to show a lot of them break super disappointed in customer service and warranty I would never buy from them again!

You do not get what you paid for. Received Floor One S3 Series as a gift. I feel bad for my daughter who paid for it. Expensive piece of crap. Wheels make black mark on tile. A professional tile cleaner advised to never push the cleaner forward. Only pull backwards. Keeps telling me to empty dirty water container and the dirty water cleaner is empty or not attached. Only good thing is that the solution has a good smell. DO NOT WASTE YOUR MONEY

Do not buy any of there products. They break easily and the customer service is HORRIBLE! Please read this and be warned!

The product I purchased was still under warranty and stopped charging and I was offered $10.00 the first time I heard back from the company. I was told there was no service agent in Canada, therefore they couldn't fix it. In my experience with any product, if something is under warranty it should be covered completely at either a replacement or 100% refund if the company cannot repair the product. It's unfortunate as I recommended the product to friends and family and they all purchased due to my referral. I wasn't the first of my friends to have a problem with the vacuum in the first two years under warranty. But, somehow my friend who did, was sent a brand new refurbished unit at no cost at all. It's appalling to have been offered a $10 dollar credit. After expressing me disappointment for weeks I was finally offered $200 dollars in refund, but I was still not satisfied with this but the company wouldn't budge any further. It was a huge hassle trying to get the money back with numerous emails being sent back and forth and nothing was quickly dealt with. Considering this is such a large company who sells world wide, I am extremely disappointed with their service outside of USA. It is simply not acceptable when you pay the price for a high end appliance. 1/5 stars.

I bought the FloorOne S2 and it only worked for 6 MONTHS. Tineco refuses to send me a replacement. The motor doesn't power on and we tried every troubleshooting method to no avail. Tineco says the best they can do is send me a refurbished machine AFTER I send back my broken machine. However, they won't send me a prepaid shipping label. Mind you, I purchased the 3-year warranty when I purchased my Tineco. Will not recommend Tineco to ANYONE. This S2 is the third Tineco I have owned. I've had the S5 and the S3 and I'm very very disappointed in Tineco customer service! I'll take my business elsewhere.

Bad service very bad service they give u had time very bad service. Very bad service very bad service

This is a minus 10 review! Customer service will give you the run around until the warranty is up. They are no help at all. Stay away from this company!

I purchased my Tineco 3,3 years ago. With in the first year the machine stopped working properly. I contacted Tineco Customer service and they advised I would have to send it to them to be looked at and they would only refund a certain amount if thr shipping. I sent it back to them, they advised they fixed the machine. At first it was running good, then started having the same issues. Again, I was asked to return at my expense and only compensated for a small amount of the shipping. This time they informed me they were sending a refurbished one to me. This one also began to ha e problems. (NOTE: I've regularly cleaned it and used approved cleaning products in it.) Now I'm being told that I'm past the warranty and was offered 10% off if I want to buy a new machine. This product was $400 and I feel that it should have lasted more than 3 years.

I could not be more dissapointed in a product. I rarely if ever post reviews. This product gave me the incentive to do.
I will never buy Tineco again.

I agree with the other reviewer. I foolishly fell for all the good reviews. The vacuum is nice, but I ran over something and it's making some noise. I called customer service, could barely understand what they were saying because of language, and was told to check for clogs. There is no clog that I can see. I contacted a local vacuum shop, and the girl that worked there said that they don't work on Tineco items, that they're basically disposable. I said that they were rated #1 on Consumer reports, and she said that that didn't mean a thing. I'm starting to believe her. I send emails to Tineco and they never answer. I'm returning this and going back to Shark.