Bissell

Finally, after getting someone on the phone about the Bissell, I am told that the warranty will only be a rebuilt machine and whatever time left will be my warranty. They will not replace with a new machine even though I have only had the Bissell for less than a month. I am really shocked that aa company this large has such a poor repair/replacement/warranty policy. I will never buy a Bissell product again

I've been on hold for 1.5 hours waiting for a representative to assist me with support regarding a bissell carpet shampooer product I purchased. No one answered my call, this is my second attempt. Very frustrating! They either don't have enough support agents or customer support is non existent.

I have a Bissell Pet Hair Eraser that I have used for several years. I'm a disabled veteran who is in a wheelchair and the vacuum cleaner has been perfect for me. When the power foot quit working, I contacted customer service. They paid for FedEx to pick it up and as soon as they got it, they sent me a replacement vacuum that was new. I have been extremely satisfied with customer service and what they did for me.

1:15 minutes on hold this afternoon and 1:05 on hold this evening. After the wasted 1:15 I finally gave up and requested a call back. A customer service rep called back while I was out about an hour later. He said I had to be with the product even though I gave him the model number, etc. He said he would make notes on how long I was on hold and that I should call back. I did this evening and another 1:05 on hold listening to inane music on hold and sales pitches. I gave up again I attempted to contact them
Regarding a Bissell Powershot Slim steamer that stopped working after a month or so. Bissel
CS replace my more expensive model
Which also stopped working after about 3 months with with the Powershot which should be called the Weakshot. It's a piece of junk. You'd be better off boiling water and throwing it on your carpet. Bissel Wicked Combo of terrible steamers and even worse Customer Service. Maddening experience.

If you buy from the bissell website as a non-member vs as a member, you'll get different pricing-- and not always better for members. For example, as a non-member you can use most online coupon codes and get 10-20% off many items. But as a member you're often given an automatic "member discount" on items (usually 5%) that disqualifies those items from online coupon codes ("coupon codes do not apply to discounted items"). Be sure to check both member and non-member prices before buying online-- I saved $56 on a single purchase by simply logging out of my bissell customer account and using a coupon code. (You become a "member" when you create an account or log into your account when making purchases.)

Called 11/1/23 for replacement rolls for my Bissell Crosswave Pet Pro since they are no longer stocked with Wal Mart, etc. A gentleman answered, had no idea what I was asking, placed me on hold for over 15 minutes. I hung up and ordered from Amazon. Eeeeessshhhh!

Staff at Bissel are absolutely useless if u want parts forget it they don't know there products wanted part 4 my machine getting the runaround

I purchased an open box Little Green machine from Walmart. It was missing 1 part. I contacted Bissell customer service. Although the online chat was slow on a Saturday, the rep still was easy to deal with and courteous. Bissell is sending me a replacement part free of charge. Excellent customer service. And the Little Green unit works perfectly to spot clean my carpet.

I purchased a product that didn't work. I had to negotiate for days to get Bissell to pay return shipping costs. I had to follow up to prove that it had been returned to the depot. They said the tracking number on the email was blurry - for goodness sakes! I have rung them, written countless emails, and had fruitless conversations designed to stall, frustrate and make getting a refund difficult. DO NOT BUY FROM BISSELL. Products are $#*!e and customer service none existent

Wow, I could not get over how pleased I was with the customer service. I recently bought the 3 in 1 vacuum cleaner, but I had it propped up against my bed and it somehow got tipped over and a clip broke off it. I emailed Bissel about it and told them the situation and right away they told me they would send me a new vacuum. They shipped it that day and I received it shortly after, I was so pleased. I would recommend Bissel to anyone! Ive been using my new one and its worked perfectly fine!

I have bought two Bissell vacuum cleaners and both of them smelt like rubber was burning I took it apart the belt is fine but the brush will not move I called and asked about a refund and I was told I could not get one so therefore I will no longer buy your product and I will let others know about your vacuum cleaners do not buy them they suck

Back in May, I rescued a dog - I named him Shadow because he follows me everywhere. But he also sheds everywhere - a lot more than my previous dog.

My living room rug seemed to collect most of it. Even though I vacuumed a couple of times a week, his hair got so embedded into the fibers of the rug, that the vacuum just wasn't getting it out and the rug began to look really bad.

Then I saw a Bissell "Clearview deluxe rewind pet" vacuum for sale at my local Lowe's. I read the information about the Bissell and checked for testimonials and everything looked great. Since it was on sale for $40 off, I thought "well if it doesn't work out, I can always take it back."

I won't be taking it back. It really surprised me how great a job it did. After vacuuming and going over the rug a couple of times, I looked at it and didn't see ANY of Shadow's hair embedded in the rug. I was very pleasantly surprised.

I don't know about their other products, but this one is much better than I anticipated.

Thanks for a good product and I get to keep my rug.

Purchased bissel product had it 45 days contacted the customer support. The machine had 2 red lights. There was nothing that could be done at home had called multiple times was left on hold hung up on given information and promised a supervisor would contact me. I'm now going on week two with no response. I paid over five hundred dollars for this piece of c***

I bought a Bissell Pet Hair eraser in April. I was not able to use it until three weeks ago due to having a full knee replacement. The first time I used it, I notice a 2 inch wide area of the brush roller does not pick anything up. Cuatomer service says you're supposed to take the whole vacuum apart for maintenance after every use. But this was the first time it was used out of the box. Plus, who ever heard of having to take the vacuum apart after each use? That is the dumbest thing I've ever heard! I had a Shark for five years, and that thing was a beast. It never missed anything. Of course Bissell won't take this piece of junk back, either. Make no mistake, there will NEVER be another over-priced, useless Bissell in my house!

My vacuum caught on fire an it's throughly cleaned after each vacuum. I contacted customer service they belittled me and did not resolve the issue let alone show anyconcern.

At een vreselijk k*tbedrijf zeg. Ik heb een tankje gekocht omdat de oude kapot ging (na 3 keer gebruiken). Bissell heeft een aparte onderdelen-shop en je hebt eerder je euthanasie-verklaring rond dan dat je een retourform van deze klungels krijgt. Ben nu al 5 mails verder... drie telefoontjes en nog steeds geen retourformulier binnen, KOOP HIER NIET!

Bought an upholstery spot cleaner that failed to spray within 1 year (Model *******G). Reached out to product support, they sent me the troubleshooting guide for low pressure spray. This did not work, so they recommended a Bissell service center. Nearest one was 150 miles away.

So, silly me, I thought I had a lemon and bought another one (5207G). I was this time very careful to thoroughly rinse out the spray nozzle after each use with clean water.
The same. Exact. Failure. Happened again within a year. Reached out to product support and they sent me the same guide which was not helpful and then recommended a local service center 150miles away... When I asked if there was another option they offered me 20% off my next purchase with "free shipping."

No thanks. Garbage product. Garbage support.
You will never receive a cent of my money again.

I purchased the Bissell Crosswise Hf3 a few months ago. My roller needs changing and my filter. I have gone online to every store imaginable and there are no parts available. I called Bissell company itself and was told the rollers and filters will not be available for 2 months. So much for this great vacuum. What good is it if they don't make the rollers and filters? Do not buy this item. The company could care less.

Two person operation with one running for water, runs out of water fast.
Loses seal to pick up water. My first time use was very disappointing. Looking forward to buying Hoover again, used Hoover over 30 years but wanted to try something new. First time I used this carpet cleaner the motor makes a difference noise and stops picking up water.
My bad!
Bill

Purchased a spinwave late December 2022. As of this date, there have been several emails, calls, etc to the misnamed customer service. Machine worked well for about a month then stopped dispensing cleaning solution in mop mode and the front wheel keeps falling off.
The app describes the cleaning solution remedy - which was followed twice without effect and no mention of the front wheel issue.
Stay away from this company - worst I have ever dealt with.
Going to throw my machine in the trash where it belongs and purchase the irobot 7+ combo that I should have in the first place.@#$* off bissell

Customer service is terrible when you are trying to troubleshoot Model 2156W, a machine that simply quit working shortly after the 1-year warrant expired. Two whole suggestions: 1. Check the extension cord. 2. Try another outlet in your house. This is on the fourth call to customer service after twice having my call cut off.

There's no way to get to the motor without breaking open the plastic housing. The machine has hardly been used. They offered me 20 percent off of another purchase since the warranty was up. Why would I buy another one, even with a 50 percent discount?

I will never buy from this company again $500 and it is cheap plastic with very little suction and 4 small bottles of solution for $500, you would think they would give the 64oz. If I could get my money back I wouldn't think twice. "Beware."

I would give there products a 5 star review but I think s big company like Bissell would strive to make there products last longer the problem is there hoses. They always break from usage