BissellReviews 58

If purchasing I definitely don't recommend purchasing through website, I've brought the washer 2889F straight from the website and was unlucky enough to receive a faulty product, gave out in barley 20mins of use as belt refused to stay on, been $#*!ed around with phone calls getting told they'll be getting back to me withing 24hours, twice, third time getting told I'll be getting a phone call back from manager, which also didn't happen, more emails, I've now been left with pretty short emails telling me to simply fill out the return form. Which states in their terms and conditions that not only do I have to cover shipping costs but am also liable to any damage or misplacement that may occur during transit. Not to mention that product must be received within 14 days of contact from my end but also give at least 8 to 10 for shipping. Too many loop holes to be screwed when I received a faulty product and not just simply changed my mind. I wish I've simply gone into a shop to make this purchase as I'm sure this would've been dealt with alot quicker and with more effort from the staff end.

Bought an upholstery spot cleaner that failed to spray within 1 year (Model *******G). Reached out to product support, they sent me the troubleshooting guide for low pressure spray. This did not work, so they recommended a Bissell service center. Nearest one was 150 miles away.

So, silly me, I thought I had a lemon and bought another one (5207G). I was this time very careful to thoroughly rinse out the spray nozzle after each use with clean water.
The same. Exact. Failure. Happened again within a year. Reached out to product support and they sent me the same guide which was not helpful and then recommended a local service center 150miles away... When I asked if there was another option they offered me 20% off my next purchase with "free shipping."

No thanks. Garbage product. Garbage support.
You will never receive a cent of my money again.

I purchased the Bissell Crosswise Hf3 a few months ago. My roller needs changing and my filter. I have gone online to every store imaginable and there are no parts available. I called Bissell company itself and was told the rollers and filters will not be available for 2 months. So much for this great vacuum. What good is it if they don't make the rollers and filters? Do not buy this item. The company could care less.

When we first bought it was great. Wasn't long after we used a piece broke and we had to tape it. Now the base wires broke and we paid full price for this. Is cheaply made that plastic piece breaks within a month and now the wires break. I have a vacuum that I have had for 30 years and still going good just not cordless. Guess I'll save my money and use my old faithful.

Purchased bissel product had it 45 days contacted the customer support. The machine had 2 red lights. There was nothing that could be done at home had called multiple times was left on hold hung up on given information and promised a supervisor would contact me. I'm now going on week two with no response. I paid over five hundred dollars for this piece of c***

Purchased a spinwave late December 2022. As of this date, there have been several emails, calls, etc to the misnamed customer service. Machine worked well for about a month then stopped dispensing cleaning solution in mop mode and the front wheel keeps falling off.
The app describes the cleaning solution remedy - which was followed twice without effect and no mention of the front wheel issue.
Stay away from this company - worst I have ever dealt with.
Going to throw my machine in the trash where it belongs and purchase the irobot 7+ combo that I should have in the first place.@#$* off bissell

I tried, unsuccessfully, to "catch" an order that I had just placed and change the delivery address on it. I chatted with a robot who was programed to answer All my pertinent questions, I sent a text, which was answered by another text, telling me they did not have the capability to change an address on an order that had already been placed. I was referred to "corporate office" and put on hold for 20 minutes! I eventually hung up and tried their "customer service" number listed on their website. I received yet another text. After all this, I have a package going to another state that will be left on the doorstep of the new homeowners who will then have to see about returning a package that the parent company was unable to make an address change on. Unbelievable! I have never dealt with such stupidity.

If you buy from the bissell website as a non-member vs as a member, you'll get different pricing-- and not always better for members. For example, as a non-member you can use most online coupon codes and get 10-20% off many items. But as a member you're often given an automatic "member discount" on items (usually 5%) that disqualifies those items from online coupon codes ("coupon codes do not apply to discounted items"). Be sure to check both member and non-member prices before buying online-- I saved $56 on a single purchase by simply logging out of my bissell customer account and using a coupon code. (You become a "member" when you create an account or log into your account when making purchases.)

They promise delivery dates they do not meet, customer service has no idea what is going on and they charge a return fee even though they failed to deliver anywhere close to on time. That is why Amazon is destroying distribution channels like these.

Ma vaccum a brisé et le service clientèle refuse de me la remplacer pour 3 jours hors garantie quand j'ai appelé avant la fin de la garantie et quand j'ai envoyé les photos du numéro de série elle me dit désolé c'est plus garantie de 3 jours c'est n'importe quoi. Paola très mauvais service clientèle vaut appareil dure 4 mois c'est très mauvais comme produit.

Customer service is terrible when you are trying to troubleshoot Model 2156W, a machine that simply quit working shortly after the 1-year warrant expired. Two whole suggestions: 1. Check the extension cord. 2. Try another outlet in your house. This is on the fourth call to customer service after twice having my call cut off.

There's no way to get to the motor without breaking open the plastic housing. The machine has hardly been used. They offered me 20 percent off of another purchase since the warranty was up. Why would I buy another one, even with a 50 percent discount?

I purchased the Bissell from Walmart. This is the 2nd and final Bissell I will ever purchase. The vacuum works for 4 or 5 cleanings. Then it no longer will pick up anything. I contacted the company. They guided me in removing the plate and going into the side hose where all the dirt had jammed preventing any more dirt to be picked up. This is the 2nd Bissel I purchased with the same POOR DESIGN. There is absolutely no reason that dirt should be jammed in the side hose section and the consumer has to clean out the tunnel of the side hose. Do yourself a favor and look for a quality more expensive vacuum. These cheap poorly built vacuums are not worth it.

Hi Bissell Australia,
I want my money back. I will go to consumer law, go to the media, and seek legal advice and sue for false advertising.

Is Bissell vacuum Made in USA?
Bissell Inc., also known as Bissell Homecare, is an American privately owned vacuum cleaner and floor care product manufacturing corporation headquartered in Walker, Michigan in Greater Grand Rapids.
Like a lot of well-intentioned people who plan on having a relaxing Saturday, we didn't really mean to start cleaning—it just happened. In 1876, Melville R. Bissell and his wife, Anna, were running a small crockery shop in Grand Rapids, Michigan. Sick of constantly cleaning sawdust off the shop's carpet, Melville invented and patented a one-of-a-kind sweeper. It didn't take long for friends and customers at the shop to ask about buying the sweeper, and when they did, a new business was born.

Since 1876, our family-owned corporation has developed and created the world's best cleaning tools. From the deep-down microscopic source of your family's wheezing and sniffling to the stains, dirt and animal dander that wreak havoc on your home life. BISSELL has a home cleaning solution for you.

No where on your web page do you say your vacuum cleaners are made in China.

I don't support forcing Tibetan farmers off their land and into factories. I don't support incarcerating and torturing Ughyers and making them work as slaves. I don't support money laundering and industrial espionage, and stealing companies technology, and then undercutting them. For that reason I don't buy anything made in China. I source everything I want from around the world. I make all my own clothes from fabrics, threads and machines sourced in Europe and Japan. I purchased my lawn mower from France, I buy my cookware from Italy.

If I wanted a vacuum shampooer from China I could have bought a cheap version locally. I searched the net and spent nearly $700 specifically NOT to buy Made In China. I have assembled the vacuum shampooer but I have not used it. Imagine my shock when I turned it over and found Made in China.

I want my money back. I want you to arrange to give me back my money and collect the vacuum shampooer. I can dismantle it and put it back in its box.
I am disgusted at the false advertising. Please advise how you are going to rectify this.

Tracey Adhikari

I will never buy from this company again $500 and it is cheap plastic with very little suction and 4 small bottles of solution for $500, you would think they would give the 64oz. If I could get my money back I wouldn't think twice. "Beware."

Two person operation with one running for water, runs out of water fast.
Loses seal to pick up water. My first time use was very disappointing. Looking forward to buying Hoover again, used Hoover over 30 years but wanted to try something new. First time I used this carpet cleaner the motor makes a difference noise and stops picking up water.
My bad!
Bill

I purchased a product that didn't work. I had to negotiate for days to get Bissell to pay return shipping costs. I had to follow up to prove that it had been returned to the depot. They said the tracking number on the email was blurry - for goodness sakes! I have rung them, written countless emails, and had fruitless conversations designed to stall, frustrate and make getting a refund difficult. DO NOT BUY FROM BISSELL. Products are $#*!e and customer service none existent

I purchase a hose in October. Over the phone. Never received it. Bissell got my money. I called November. I was told called later. I called December Herod phone not to call back. I called January just told I can't get my refund back cuz it's over 30 days. If they would have took care of me and November it would have been past 30 days. The Bissell pocket my money and I got screwed