I purchased a product that didn't work. I had to negotiate for days to get Bissell to pay return shipping costs. I had to follow up to prove that it had been returned to the depot. They said the tracking number on the email was blurry - for goodness sakes! I have rung them, written countless emails, and had fruitless conversations designed to stall, frustrate and make getting a refund difficult. DO NOT BUY FROM BISSELL. Products are $#*!e and customer service none existent