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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Always great pricing. The extended warranty was an entirely different experience. However, US Appliance helped with that also.
Efficent and easy
Good shopping true rating comes with shipn\product overall experience was very good shipping was surprisingly great, delivery very good. All went well.
Smooth online ordering. Zfast delivery. Highly recommend this site.
Great pricing better than the local dealer by a long way.
So far so good
So far so good
Easy to check out and best price i could find!
Easy. Very efficient. High quality product.
Easy
Easy ordering
Smooth transaction
Ordered before, NO Problem! You guys are Great!
Fantastic service and quick delivery. I was very impressed with the constant communication(emails, phone calls) to verify that the order was placed and also regarding delivery. I will definitely buy from US Appliances again! Highly recommend!
Sales manager Franco says this is a family owned business but family is not involved. This is what happens when owners not involved. Franco says they have great reviews but they only have a 2 star on Yelp. He only wanted to argue and ignored my complaints.
I am devastated after spending my savings on my dream custom designed kitchen, that the center piece, a 36 inch French door stainless steel refrigerator, turned out to be 30 inch refrigerator. This left an ugly gap in the space the builders had designed for a 36 inch refrigerator so now the kitchen is off, and it looks awful. Not only does it look awful, but the extra space was truly needed. Having limited mobility and being on social security, it is important for me to buy groceries ahead, when they are on sale.
I would like to show you how this can happen and compare the difference that good customer service plays in preventing such an awful experience:
When I ordered my slide in range online, I Googled the model I wanted and a company named Plessers came up with the lowest price and description of the range. When I ordered it, they called me to confirm what I had ordered. When they were shipping, they called again to confirm, in detailed description, what they were shipping. After I received it, they called again to confirm that I had received what I had ordered. I love my range and now always recommend Plessers.
Because I had had such a positive experience with Plessers, I decided to buy my dream refrigerator on line as well to save money. I Googled 36 inch French door stainless smudge resistant refrigerator Up came the list of companies with that model. Plessers was not on the list. US Appliance was the most affordable, so I clicked through on that one. After ordering, there was no call to confirm what I ordered and there was no further description of the refrigerator. Neither on the invoice nor on the delivery ticket. Franco says there is no room for a description. Very lame. This was the final piece of my dream kitchen. You can only imagine how dismayed and upset I am at this horrific experience.
The dryer runs beautifully!
Easy to use! Best Prices available anywhere. I purchased a full house of appliances from US when we built our home 5 years ago and I am a return customer every time we need something new!
Great product, great service, thanks.
Easy to use site and great product selection.
Easy to order online!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members