Camille H.

Sales manager Franco says this is a family owned business but family is not involved. This is what happens when owners not involved. Franco says they have great reviews but they only have a 2 star on Yelp. He only wanted to argue and ignored my complaints.

I am devastated after spending my savings on my dream custom designed kitchen, that the center piece, a 36 inch French door stainless steel refrigerator, turned out to be 30 inch refrigerator. This left an ugly gap in the space the builders had designed for a 36 inch refrigerator so now the kitchen is off, and it looks awful. Not only does it look awful, but the extra space was truly needed. Having limited mobility and being on social security, it is important for me to buy groceries ahead, when they are on sale.

I would like to show you how this can happen and compare the difference that good customer service plays in preventing such an awful experience:

When I ordered my slide in range online, I Googled the model I wanted and a company named Plessers came up with the lowest price and description of the range. When I ordered it, they called me to confirm what I had ordered. When they were shipping, they called again to confirm, in detailed description, what they were shipping. After I received it, they called again to confirm that I had received what I had ordered. I love my range and now always recommend Plessers.

Because I had had such a positive experience with Plessers, I decided to buy my dream refrigerator on line as well to save money. I Googled 36 inch French door stainless smudge resistant refrigerator Up came the list of companies with that model. Plessers was not on the list. US Appliance was the most affordable, so I clicked through on that one. After ordering, there was no call to confirm what I ordered and there was no further description of the refrigerator. Neither on the invoice nor on the delivery ticket. Franco says there is no room for a description. Very lame. This was the final piece of my dream kitchen. You can only imagine how dismayed and upset I am at this horrific experience.