US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It is fine. Web site is not as fancy as some other but it works
Everything was handled as advertised.
Great prices and easy to shop.
The service was great, our product was exactly what we wanted, and was much cheaper than other merchants.
It took greater than4 weeks to receive and the only e-mail I received was an order confirmation. A status update would have been nice.
The older version of this fridge had a large shelf in the door that I used to hold wine bottles and drink mix (cranberry juice), but the new one does not.
Dish washer arrived on time. Compared to my previous experience dealing with delivery services for other big appliance stores, very pleased with the delivery arrangement.
Great prices and very easy to order online. I just order so we'll see how fast shipping is. I'll let everyone
Know.
Shipping was fast and excellent.
Great so far
Always order my appliances from this site.
Was an easy ordering experience.
Bit confused about delivery time says 1-2 business days on your website but I've just received an email that says "- Large appliances: 1-3 weeks"
Easy to navigate, easy to buy.
If you're on a deadline I'd recommend calling to make sure your item is in stock. Mine wasn't and I didn't find out until I called a week after placing my order. My shipment was delayed two weeks.
Great product selection. Great prices. Very easy buying process
I'm always looking for the best package deal available, and I usually end up buying from US Appliance.
Quik and effortless great product great price
So far, so good...
Fast, easy, good prices and selection. I haven't opened the box because they are still remodeling my kitchen but I feel confident that I will be pleased with the product.
A friend highly recommended your site and Bosch appliances specifically. Site is very easy to navigate. Prices are very reasonable. I will definitely recommend to friends and family, and buy from you again if the need arises.
I would like to know estimated delivery date
Multiple contacts following order demonstrated desire to ensure purchaser received the ordered item and that item was delivered undamaged.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members