US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Hope the products are as good as the site
THANKS...BEST PRICE I COULD FIND!
Website was easy. Just wish it would tell you estimated shipping time
I have been looking for a great deal like today and this was it. My shopping experience was great! I will make sure to tell my fellow US Navy friends about this great site.
Nick Tamayo
I'm hoping the appliances look and work as good as they look. Is there a warranty?
Great products!
Easy and fast, low prices, nice!
Ordering was easy. Hopefully delivery will be as successful.
Great experience as always. Only problem was that I did not order the installation kit. I don't remember seeing any notification that it was required... but I might have just missed it on the website.
Good system
This was an easy experience but I was a little wary at first as there is not a ton of info about who US Appliance is, etc. After placing my order I received one email about it and nothing else. I actually had to call them to verify they indeed received my order and I all I had to do was wait for delivery. Delivery called me first to let me know when they would be in my area and a timeframe. US Appliance called a day after them to confirm they had called me. Day of delivery the truck was late, when I called US Appliance the guy who answered the phone was very rude and almost acted like I was inconveniencing him asking about delivery. I was never given a confirmation number or delivery number. All I had was the name of the delivery service. This guy acted like everything I was asking was so silly...which if I had more information, I would have called delivery instead of him. So they could do better about giving information like that out.
We have purchased from you before. Assuming the experience will be positive again.
Very happy to find a discontinued item I wanted & your site was so easy and your price great. I really appreciated the multi purchase discount. I will be a repeat customer!
Got it installed and running, seems great so far, very quiet and does a good job cleaning.
Qwwwwww
Fine so far
Excellent and would use you again for any future needa
Easy to navigate your site, find the desired items, and place an order.
Good prices, very nice well presented easy to shop website. Thank You
Thanks
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members