US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was simple order. I looked at the inventory. Picked out what I wanted and ordered it. Simple better than going to store. Order sit and wait.
Love the site...easy to navigate and find what I was looking for...great deals too!
So far so good
I was unaware when ordering that the driver doesn't bring the appliances in the house which was a problem. Also there was a dent on the side of the refrigerator. It was such a hassle to get the appliances in the house that I decided just to let it go, but not happy about it.
The only issue I had was the microwave of my 4 piece kitchen appliance set being dented. I had no problems with returning it and getting a new one sent out. Very easy process.
The first stove arrived damaged. The second arrived with broken parts and two weeks behind the first one. US Appliance didn't care that my stove has broken parts, they sent me to Frigidaire.
Super fast and easy order process. Received oven from FedEx in perfect shape, and in just a couple weeks. Have not installed the unit yet so I can't offer feedback on product quality, but it looks just like the web site showed, great.
Great prices! Very happy with the kitchen pkg we ordered. The local delivery company is a lot less desirable. They were very rough with pieces and the boxes had tears and gouges in them most likely from a forklift. The leveling foot was knocked off an the refrigerator and a metal piece bent in the back. We were able to put the foot back on and the bent piece does not effect the operation or is it visible after installation. The driver was familiar with our area and called a few minutes out to tell me he could not get down our road because he was in an 18 wheeler and there was not enough room to turn around. We had to scramble, find a trailer and meet him a few miles away and off load on the side of the road. He said he delivers in our area quite a bit & new this was going to be a problem, so why did he bring an 18 wheeler? What if I didnt have access to a trailer? Would I have ever gotten my purchases? I was also told on Tuesday by an employee that could get me on the Tuesday delivery truck only to be told on Tuesday morning after taking off work, that that was not possible when I called to to confirm on Tuesday. My area only gets deliveries on Thursday.
This is not my first time to order with your company. It's always an easy way to shop.
Credit Card was charged immediately and delivery was a month later.
Card should have been charged on shipment not receipt of order.
Had to call twice for delivery date information.
Good stream lined website with very good customer service...so far:)
Quick transaction and great price
The website is very user friendly, delivery time was well within ETA given, price was well below big box stores price, overall experience was very satisfactory.
Excellent detailed website easy of shopping great experience awesome prices.
Ordering easy, delivery on time and no damage. Successful purchase.
Great price. Fast shipping.
Pretty much as described, underside dented a little more than I imagined, didn't realize on of the great filters was missing.
So far, it's been very easy to order. Pricing is good!
FIRST TIME CUSTOMER.
Great pricing.
Correct items delivered damage free.
SUPER EASY SHOPPING WEBSITE!
THANK YOUI
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members