US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
OVERALL EXCELLENT
Shopping was simple and the prices were the best I found for the particular product I purchased. Let's see if the product arrives intact before I give 5 stars. First product was damaged during shipping. They credited my card and shipped a replacement. RMA was simple to do. Great customer service.
Definitely impressed with the product and customer service we received. Should we need other appliances... this will be our first stop.
No problems. Smooth
Great price, great product, good communication, would have liked to receive a little faster than we did and received better updates on order status... overall great experience.
The communication was fantastic! The delivery company was right on time. My only critique is you should let people know ahead of time that the delivery company will only deliver to the curb. The man that brought my refrigerator was nice enough to bring it up to my front porch but said they usually drop at the curb. I was able to get some friends over quickly to help me get it into the house. That said, it was exactly as promised and well wrapped and taped. It took me 2 hours to get all the tape off the inside of that thing! Well worth the effort for the money it saved me. Thanks so much!
So far it's been great will will do a follow up testimony once I receive and use the products, etc. Great online shopping site to navigate so thumbs up there!
Easy to Navigate web site
Ordering product was easy and best price I could find on item purchased!
Ok
We ordered out complete kitchen appliances from US-Appliance in 2011 and had a great experience so when our rental home needed an oven, this is the first place I looked.
Selection and prices are awesome, very same brand named appliances as other stores but MUCH CHEAPER PRICES DELIVERED TO YOUR TOO! Shipping was very quick and both units were packaged very very well!
Type message here
Quick and easy. Talked with a customer service rep on the phone and he was very kind!
Shopping and purchasing was easy and the pricing is very good. Delivery was actually great, I was nervous about it. But delivery to my garage was good, I had to bring it into the house.
Easy to use website
No
Great experience. I have ordered a refrigerator and stove in 2014 from you guys so this would complete my kitchen major appliances and I am again ordering from your company. My Dishwasher arrived broken so hoping for quick resolve.
I would like an estimate for a shipping and delivery date.
Easy to browse and purchase appliances with a wide variety of choices. Would have preferred to keep consistent prices. The refrigerator was $200 less 2 weeks ago.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members