US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy check out. Nice price.
The ordering was easy. I hope the product is nice and damage free once I receive it.
Okay
Easy site to use. Stan was a great source for detailed info.
Great online shopping made easy!
Good!
Great
So far it has been great., much faster delivery than expected
We haven't had the appliances installed yet so cannot comment on their performance. We just received them the other night and need to make sure all parts are included. Over all, USAppliance has been very helpful and process cannot be beat.
Great buy, would recommend.
The dryer has a small dent on the top left side. I did not want to pack it up and ship it back and wait for a new one.
We were referred by two friends that also had great experiences.
User friendly website.
Professional service and delivery. Excellent customer service and easy to contact. Could not be happier with our experience. Highly recommend.
Ok
It's only ordered. Shipping and delivery is key.
I haven't opened the boxes yet as my remodel hasn't started yet but the boxes look like they are in good shape.
Web site easy to use.
It was a nice experience.
I feel deceived. Opened and installed the oven the day of delivery. Thursday. Opened the fridge and discovered the damage the next day, Friday, but with 3 time zone difference between me and the seller, they were closed, so they denied any claim when i called them the next business day.
Thank you for the help on the Live Chat, it was nice to know that the item was in stock prior to ordering and delivery time. Great prices as well!
The box looked undamaged but the top and back were bent. The shipper must have put a heavy weight on it. I straightened it the best I could and installed it.
Satisfied.every thing checked out great!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members