US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I read that there was free shipping for items over $999.99. I was charged for shipping? If you intend to buy from these people be ready for 4 or more weeks of delivery time. Also the person I spoke to about it was rude. Never again!
Easy to use website, great prices. Glad I found US-Appliance.com
The agent was knowledgeable about the brand that I was interested in and helped to guide me on selecting the model that would work for me.
Very happy with my purchase. Unit arrived well packaged, Undamaged and in the timeframe expected.
It's been easy and convenient
I was not informed part of my orders were out of stock until I called but otherwise smooth experience
All good, I hope its as good.
Had some questions - answered quickly via on-line chat
Great site. Easy to navigate. Look forward to receiving order. Amazing customer service!
Order was completed and delivered on time in great condition. Great communication from start to finish.
Quick and easy to place order.
I took longer to receive than I expected. About 30 days.
Always great prices and service! Would always recommend to others
Great prices on outstanding products, quick delivery.
User friendly site. Best price on appliance package of all suppliers I've sourced. Small dent in one appliance, but nothing worth returning the item.
Not enough filtering options
Spoke with George who assured me that the unit would be delivered to our 4th floor office up an elevator for the additional In-Home deliver fee of $99.00. Item arrived, it looks beautiful. It works perfect to store all our soda in it instead of clogging up a regular refrigerator with those items.
Great - called in and it is in stock - will receive in a week per the rep.
Tax Exempt order, and y'all made it easy!
I've purchased from US Appliance before, never had a problem. This stove/oven arrived on time to our CA vacation house, Fed Ex guys were great they wheeled it to the garage for my my daughter who signed for it. I arrived a week later and unpacked and installed the unit. Packaging was all intact no shipping damage what so ever. The unit did have a minor flaw in the metal in the display area, top rear corner/back. Looks like someone got lazy at the factory, but it was no big deal, I fixed it. Induction stove works great, oven works great, looks great. In the bottom of the shipping box were several sheet metal screws from the back that appear to have worked out during transit. That again was no big deal, since I had to remove the back anyway to secure the 220 line. Another good purchase!
Questions answered on the chat format promptly and clearly. Price excellent.
Love your company! Thanks for excellent service!
Great price and very nice website, thanks steve
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members