US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Quick and painless.
Had some minor issues on a payment phone number and go a little attitude from when we called customer service to clear it up.
Lots of options. My wife found what she was looking for. Great price plus a $50. Promotion.
Easy enough to review item on website and order. Price was competitive with other sites. Delivery person followed our instructions and brought the box up to the top of the driveway when delivered.
Good pricing.
Satisfied with the original purchase in November and need another one.
Great prices, great service, quick shipping and curbside delivery!
Item arrived in good condition has already been installed and works beautifully. Very pleases with delivery personal.
I can't accurately rate #3 until I receive the products.
WAS HAPPY WIYH EVERY THING BUT DELIVERY,THOUGHT REFRIG WOULD BE PUT IN KITCHEN DELIVERY GUY CALLS SAYS HE HAS BOX FOR ME BUT DOSN,T KNOW WHAT IT IS TOLD HIM TO DELIVER IT AND WE WOULD FIND OUT. GETS TO HOUSE, GETS OUT OF TRUCK,HE IS BY HIMSELF LOOKED ORDER THAN ME. I AM 75.ASKED HIM WERE IS HIS HELP, SAID HE IS BY HIMSELF ASKED HOW HE IS GOING TO GET IT IN HOUSE.HE SAID HE.S TO DROP OFF ON CURB ONLY. CALLED DELIVERY PLACE WAS NOT HAPPY WITH HIS ATTITUDE TOLD ME THATS THERE POLICY AND THAT WAS THAT.SO TALKED THE OLD MAN TO AT LEAST PUT IT IN GARAGE SO I HAD TO HELP HIM TO DO THAT.THE DELIVERY GUY WAS DOING WHAT HE WAS TOLD.OTHER THAN THAT WE ARE HAPPY WITH WHOLE PURCHASE. WOULD I BUY AGAIN NOT IF I HAVE CURB SERVICE. IF I WAS WARNED HEAD OF TIME COULD OF HAD SOMEONE HERE TO PUT IN KITCHEN THATS IT,THANKS
We were not notified regarding our delivery time. There were insufficient personnel to move the refrigerator, requiring my husband who had to help and was almost hurt.
There was quite a delay between the moment I hit "place order" and the order confirmation appearing on my screen. It was a little unnerving. In fact I got the email confirmation before the webpage loaded.
The bottom of the right door is not really sealed correctly - but that's a manufacturing issue and we are planning to contact Whirlpool about it.
Easy site, easy order. Received notification that it could be delayed but we receive the merchandise before the date given and that was a good thing.
Easy to use!
Delivery service was horrible.
Great experience with US Appliance but wish they clarified that delivery person does not have to put it inside my home as this created challenges for me as a 110 lb person trying to get these huge boxes in my home.
Very easy to order online. Thank you!
I have purchased in the past but this order, a wall oven arrived with a broken glass door. I believe this was a result of the multiple shippers involved. I contacted US Appliance customer service and initiated a refund and product pick up. Customer service was apologetic and of great help. Currently waiting for the damaged unit to arrive back at US Appliance to receive my credit.
I will continue to use US Appliance but will think twice about units that are constructed with glass.
We'll see...
All went well, great customer service.
Quick and easy, order from here almost 16 years ago. Nice to know they are still around.
Very awesome!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members