UrbanPlanet

Ive been online shopping for so many years, and I can say with confident that Urban Planet has the worse shipping policy. Please dont trust the expected delivery date, as its not accurate at all, and the customer service is not responding!

I paid for 24 hour shipping and I still have not seen my order and it's been 6 days. I missed giving gifts at a Christmas party. I've sent multiple emails over the last 6 days, with no response. Customer service is horrible with this company. Don't hide from your Customers, address the issues!

This is such a $#*! company, with cheap, junk clothing. And when they don't send you the correct order or are missing items, they ignore you and will not get back to you. Customer service reps have no idea what they're doing or talking about. DO NOT order anything online from them! Don't waste your time or money!

I did get a refund eventually. They got back to me via email but it took them a while. Not a fan of the company for making the process so hard and drawn out. I will continue to shop in store but will never order anything online from them ever again.

I ordered 2 dresses from urban planet. My one dress was perfectly fine in the package, the other dress I got had no package and it had a stain on it like someone used it. They won't give me a dress back in return or anything.

The shipping to my home took only one day, best service and shipping I've ever seen, and the in store service is amazing as well. The erin mills location and its employees are great. Dont listen to the other reviews...

1. I put 2 tops on hold and when i asked for my 2 tops, the lady wasn't even smiling and just handed me my shirts and said "ok there"
2. I was in line to pay and when i was ready to pay, the employee was mumbling something, and i said "oh pardon" and she said "um... i wasn't talking to you"

I ordered an item listed under Girls' Clothing, but it came in a Woman's size. It took over TWO months for them to respond to my email, and they didn't offer to correct the situation. The email basically said they could do nothing. I will never shop from this store again.

Ordered online from walmart. Sadly half of my order went to urban planet same as last year. Wrong sizes being sent and again this year. Before my shipment went out, I contacted them and they were NOT willing to fix it.
I am disgusted at their lack of service is!

I was in one of their stores a few weeks back and although I paid with a credit card and told the lady it was visa she put it through as debit and it went through because the accounts are linked. I now have a transaction fee on my bank account because they made a mistake and are unwilling to admit it or fix it. Their customer service is pretty crappy if you try to get help too, seriously don't shop here.

Do not order from here! Returned my entire order except for 2 items and they didn't refund me for 5 of the items! Have been contacting them for weeks, their policy says they'll contact me in 2 business days! Haven't heard anything! Disgusting customer service, they are thieves!

I ordered online for store pickup, it been 2 week still waiting for stuff. Emailed at customer service but didn't get any response. I even requested to cancel the order but nothing happen. I will suggest not to do online shopping from URBAN PLANET. "Terrible experience".

I ordered a shirt a while back. The order was confirmed, and money was taken out of my account. However, months pass and I failed to receive my product. I have been robbed by a corporation (during a pandemic). I won't be shopping online or in store again with urban planet. Big disappointment.

I ordered online they generate shipping labels but the stuff never sent out. Going on 3 weeks soon. Called Canada Post they said the lables were generated but they haven't shipped anything. You can only contact them by e-mail which takes forever. Requested a refund haven't heard back and these are gift items. Never will I order online with this company again. Should have zero stars

I placed an order online on December 27th and paid $5 for 24 hour shipping and today is January 5th and still nothing. I have emailed customer service like 5 times with no response. I am not even sure what to do at this point. I just want to know if they are sending me my order or not! My credit card has been charged but I havent got my order yet and it doesn't help that they dont reply to any of my emails

How come I had to stand in a line up at your avalon mall store gor 25 mins when there was only 2 of 7 registers open, numerous associates on sales floor and a lady behind the cashes with her head in paperwork ignoring everyone. Why didnt they react to the line up and open more cashes, wont br back

You took over sears store where bathrooms where available and you blocked it off to your customers well I know for a fact that a lot of shoppers won't shop because of your ignorance to people's needs. And your clothes has poor quality. North Bay Ontario location