I took my daughter to get some new clothes for summer that she desperately needed. She is 12 and has been so down and she needed this outing.

Urban planet is one of her fave stores and she was excited that it was open now.

The lady that worked at the door May 27th we were there at Masonville in London Ontario, Canada from about 1-2pm.

She was extremely aggressive today and rude. When we entered the doorway to the store she lunged at us with hand sanitizer and said it was mandatory. I informed her that We had just used our own and she lost it.

My daughter and I have extremely sensitive allergic skin. She did not let me explain. So to avoid my daughter being heart broken I let her put a some on my hand she went overboard and I said you wont be touching my daughter. I said I will share mine with my daughter (since she had given me too much.)

I am first and foremost disgusted with her behaviour and the fact that she treated me like a scumbag diseased criminal.

Secondly that your store does not respect and trust their customer. How incredibly rude and hurtful.

This is the first store that I have been to trying to make hand sanitizer mandatory. I have no problem cleaning my hands but don't lunge at my daughter and I with a huge spray bottle like we are diseased! Also I am an adult I take care of health and my daughters. Stores should trust my judgement on what My daughter and I need for our health!

We then went to Marshalls... was offered sanitizer and I declined. When I said no thank you to The girl at Marshalls she said no problem and have a great day.

Same with Indigo the day before. I said No Thank you as we use our own and they replied no problem have a good day!

Oh and like Walmart, shoppers drug Mart giant tiger, Dollarama, Home hardware, LCBO, No Frills and many other stores that I've been going to since this whole Covid-19 started back on March and not once have they demanded I use hand sanitizer... They know people can decide for themselves.

So sadly we wont be shopping at your store until you tone down the power trip And learn to trust and respect your customers!

Also as I stated we have super bad skin allergies and within 10 minutes my skin got red and itchy. Mu daughters hands were very sore and dry. Since we had a double dose of sanitizer as I had already used my hypoallergenic sanitizer... I don't know what brand you use but it was really bad for my skin. My hands have never been sore this sore!

Here is an article about skin reactions to sanitizer and trust me it was bad today due to your sanitizer!

https://healthfully.com/allergic-reaction-to-hand-sanitizers-*******.html

And yes I was mad and could barely speak to the staff in or that lady who made me feel like scum! It made the whole experience unenjoyable.

Also Winners has their change rooms open... please consider their routine it worked great for safety. Very hard fo buy kids clothes without trying them on.

Thank you for your time hopefully you can change how you deal with this and make
It a choice!

Kindest Regards,

Andrea Card