UrbanPlanet

I purchased several pieces of clothing (11 items) on December 1 and contacted 'customer service' on December 6 when I did not receive the shipping confirmation email. I received a generic email saying that don't worry' I will get my items. I then received another 'We Got Your Order!' email that day which was the same email that I received on December 1. The phone number that you can call does not help as it redirects you back to email for online orders. I emailed them again December 9 to ask the status on the order and they said 'rest assured you will get your order by Christmas". This was a present for a Birthday On December 14 therefore I am not sure why they would assume that I would need it for Christmas and not pick the order?
I received another email shortly thereafter saying Canada Post picked up the order and here is the tracking #. I attempted to track the package several times and the only status was that they created a shipping label however Canada Post had not picked up the order. I then emailed the Parent company YM and was told that everything was shipped on December 9 with the exception of one item (when were they going to tell me that?). I attempted to track the item from the 10th on and finally received an email from Canada Post saying they finally got the order December 13. Nonetheless, I missed giving the Bday present-giving as the items arrived on December 16. Worst part is they constantly blamed Canada Post for the delay as its the Holiday season however I order several items from the US as well as the UK long after December 1 and received them via Canada Post within a few days. The Urban Planet items were coming from Toronto to Toronto. It was a pretty humiliating experience which I will never be part of again. Their Customer Service is the worst I have seen in a really long time. I had to email each message twice in order to get a response.

The in-store reps don't seem to care for the customer based on their attitudes when you walk in therefore to avoid that, I attempted to purchase the items online however that proved to be even more discouraging. Definitely will not be spending my money with them.