logo

UrbanPlanet
Questions & Answers

84 reviews

Here’s what buyers have asked with answers from UrbanPlanet staff and previous consumers.

4
questions answered
0%
answered within 1 day
Question:

I need to return Christmas Gifts bought from Westmount Store. What it the procedure now with lockdown?

Answer:
If it's open, bring the items and the reciept. The return policy where I am is till January 9th. You can get store credit or exchange but they do not offer refunds. If you do not have the reciept most stores allow an exchange. If the items were final sale they may allow an exchange but they are technically final sale.
By K R., over a year old
See another answer (1)
Question:

Hi! Where are your clothes made and who made them?

Answer:
I'm an employee for the company and most items I see are from Bangladesh.
By K R., over a year old
See another answer (1)
Question:

Are there other similar companies to UrbanPlanet that are less expensive or better?

Answer:
Walmart has better service and prices are equivilent
By H G., over a year old
See more answers (2)
Question:

How easy is it to get a hold of customer service at UrbanPlanet?

Answer:
Very dificult, no phone number listed anywhere, communication has to be done via email
By H G., over a year old
See more answers (3)
Question:

where does Urban Planet ship from?

Have a question?
Ask to get answers from the UrbanPlanet staff and other customers.

Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?