Developed in part with a grant from
the National Science Foundation
Review of UnlockUnit

UnlockUnit reviews

12 reviews

12 Reviews From Our Community


All Reviews

1 review
0 helpful votes

I ordered an unlock code from them and paid a premium for unlocking it in 40 minutes or less. they could not unlock it even though their automated system stated otherwise. Just for clarification: you input all the information of the phone BEFORE you order. So the system knows exactly what phone it has to unlock. Stating that the code is available should mean that it is available. After 4 days and several delays they asked for more money. What does more money have to do with the unlocking process? I already paid you a premium and you could not unlock the phone. Why would 5$ more change anything? Why should I trust you after the system/you lied to me?

Did not pay them more, got a refund after some discussion/time and unlocked it somewhere else for the same price, and it worked.


Gave them a negative review and got answered that of course I am at fault, cause that is how they do business (pretty much summed up their answer).

I can live with that...

What really pissed me off was the fact that after 6 MONTHS! they report my negative review and state that I have not conducted business with them. WTH????
They replied to the review and everything. How can they reply to a review if they don't know what it's all about??

Lying piece of $#*!!

Luckily I had the old emails including receipt, communication etc. in my Inbox and sent it to trustpilot (reviewsite) and of course the negative review was put up again (after being taken offline because of their damn lies!) .

If this is how you do business, then my time writing this review was well invested.

just in case you are a smartass again: Order 2741681 IMEI:
355212099117436 Phone model: Samsung Galaxy A5 (2017)


Tip for consumers: prepare to wait for delivery. sometimes it just does not work and they just ask for more money to rip off? or just to gain time?

1 review
0 helpful votes

(ordered a code for LG V40 and chose the 1-70 min time frame and got a generic autogen email about services and was told it was in process....a few more autogen emails later still NOTHING!!!!! especially WHEN YOU ASK FOR A REFUND THEY STOP COMMUNICATING.
BEWARE FOLKS, these fools will steal your money and Paypal already knows their M.O.

1 review
0 helpful votes

HTC Desire 530, encoded in Vodafone Romania company, trying to unlock into Orange Romania.

I aquire the phone IMEI, complete the form, pay the amount requested by and of course, like a good customer I wait for the unlock codes.
The payment is confirmed and after 15 minutes, I receive an email with two unlock codes which both don't work.
Two weeks of useless emails, phone pictures with the exact IMEI, and today the request to make a video to prove that the codes are not working.

Totally unprofessional and that beeing said, I strongly do not recommend!

1 review
1 helpful vote

I used their service to unlock my phone. Even though I was sceptical at the beginning, they did their job and sent me the unlocking codes.

1 review
1 helpful vote

Thanks to these guys I could take my phone during my holiday to Europe.

My att Samsung was unlocked in less than a day and once I got in France, I could insert one local card. In this way, I used data without paying any extra fees!

Thimbs up!

1 review
2 helpful votes

I Made a Request to Unlock a Samsung S6
I made the Payment, Sent a Code,
They sent two codes, Nothing.
They say that comes factory management. LIE!
They doubted my word, I am a month without a cell phone, because they are always delaying.
I made a Video I put on youtube to prove to them that I would not be fooling them.
They sent me another code again, these people have been trying to fool me for weeks.
I saw that I was out of money.
But nobody who buys anything to this company, they only serve to steal money.

Response from Andrei C., UnlockUnit Representative
Hello Luis,
Once again, we're sorry to hear about this and we want to assure you that our service is 100% legit. Could you please give us your order number or the email address you used for placing, so we can check the situation and see what went wrong? Thanks!
1 review
2 helpful votes

Placed an order with unlockunit and got instant correspondence but when they could not get my code and I asked for a refund this stopped, I have emailed many times asking for my refund but it looks like I will have to ask my credit card company to assist in refunding my £28. DO NOT USE THIS SITE THEY ARE CON ARTISTS.

Response from Andrei C., UnlockUnit Representative
Hi Stevie,
We're very sorry to hear about this. Could you please provide your order number or the email address you used for placing it, so we can locate the order and solve this issue?

UnlockUnit Team
1 review
1 helpful vote

Unlockunit took 3 full days to provide Google e-instructions to unlock my phone using an active T-Mobile SIM card, which I don't have. When I told them I didn't have a T-Mobile SIM they told me to borrow one. They NEVER provided a code, and refused refund when I requested they stand behind their "100% Money Back Guarantee" to unlock my phone.

My phone REMAINS LOCKED. I already knew I could use a T-Mobile SIM to unlock it, which is why I used their service in the first place. My phone ALREADY qualified for a unlock from the carrier, IF I had a T-Mobile SIM--it was the promise of an unlock code (no SIM required) that prompted me to use their service.

I now have to dispute the transaction with my credit card company. Whether Unlockunit unlocks your phone or not, they will take your money. Their "guarantee" is trash. Use another unlock service.

1 review
5 helpful votes

They are CROOKS, did not give me my unlock code. They only ver deal with staff over email and the emails never answer your question, just automated replies.

Response from Andrei C., UnlockUnit Representative
Hi Jonathan,
We are sorry to hear this and we hope that, in the mean time, everything was solved!
5 reviews
12 helpful votes

Their customer support is brilliant. But unfortunately they dont have up to-date database for providing unlock code for new devices.

Response from Andrei C., UnlockUnit Representative
Thank you for the feedback, Anu! We assure you that the datebase is up to date right now!
1 review
3 helpful votes

Avoid these crooks. I paid them for 2 phones to be unlocked. Samsung Galaxy s5 on December 29 and 27. I have not heard from them again.
Paypal trans id:oku310/900139864n
Amount: 39.00
Paypal trains id: 359192317u160623g
Amount: 31.99
They are crooks.

Response from Andrei C., UnlockUnit Representative
We're sorry to hear about this unpleasant situation. We hope that our support team managed to solve this in the end.
1 review
7 helpful votes

My experience with this website has led me to advise others to avoid! I paid for their "service", then realized that I did not need to unlock my phone because it wasn't locked in the first place. Once I discovered that, my UnlockUnit correspondants failed to respond to my emails. When I continued to email them saying that their website states, "Money back guarantee" and "Excellent customer support", they ignored all my messages. Fortunately for me, I had used the best bank card one could possibly have. They back me on all disputes. I was reimbursed by those idiots, but only by going through my bank. UnlockUnit had not only refused to reimburse me, they refused to so much as respond to me. THEN, a few weeks later, I received an email saying,

"Hi,My name is Gabriela, I'm co-founder of I noticed that you've tried to place an order with us and I would like to ask if you'd be so kind to tell me what went wrong. We're constantly striving to improve our service and it would be very helpful for us to know the reason why you haven't completed the order with us."

I have now realized from other online comments that this is a standard letter sent out by the website. Before knowing this, I responded to Ms. "co-founders" email informing her that I did not TRY to place an order, I DID place an order. I explained all of what had occurred. But, just like apparently ALL the UnlockUnit team, she did not reply. It would appear very clear that they respond only when they think they're going to get your money. Avoid these idiots! There must be more reliable options out there!

Response from Andrei C., UnlockUnit Representative
Hi Mona,
Once placed, all orders are automatically sent to our supplier. You have to check if your phone is locked before placing an order.

Your order was already sent to our supplier and we have been charged for it. Moreover, the code was already delivered to your email address. Unfortunately, we are not able to offer you a refund in this situation, as stated in our T&C, which you have accepted before placing the order.

Customer Questions & Answers

Helpful answer 0
Thanks for voting!
Not as helpful

this one worked for me in austria: dont know if they do worldwide.

By Talidu N.
Helpful answer 0
Thanks for voting!
Not as helpful

No answers yet. Answer this question
Questions? Get answers from the UnlockUnit staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Did You Find This Page Useful?

1 Photo for UnlockUnit

From reviewers

Sites You Might Also Like

Have a question about
Post Review