website thubmnail of UnderGear
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Canada
1 review
4 helpful votes
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Buyer beware of BS!
August 20, 2014

Buyer beware of BS!
$5.00 sale... ordered three items... order confirmation all items in stock and ready to ship...
Now 8 days later identical items are still listed on website at full price. But my order says no longer stock items... and in calling customer service they say items will no longer be stocked...

Bull $#*! SCAM!
STAY AWAY spend your money elsewhere!

Date of experience: August 20, 2014
Virginia
1 review
4 helpful votes
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I placed an order 1st week of April for 5 items. Received e-mails after 3 weeks 3 items are not available any more. 4th week promised to send remaining 2 items. Received 1 item end of the month. Total waste of time & money. Just a bogus show off site. Stay away!

Date of experience: April 30, 2014
Washington
1 review
0 helpful votes
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I wear a 31 waste. Bought two sets of EX Large! To fit me. Extra Large! Purchased and returned products three times to get a fit. One pair fit, the other, two product numbers away and almost identical, were so much bigger I could swim in them. Spent a lot of money with them. They would not credit me the $9.00 I paid to ship back the second product even though it was grossly mis-labeled. Would not take a series of four different discount codes, said they were not valid. Would not respond to emails and will not pick up the phone. Products made in Bangladesh. THIS IS A TERRIBLE COMPANY!

Date of experience: March 15, 2022
Washington
33 reviews
96 helpful votes
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New incantation of International Male. Well stocked site of men's clothing and accessories. The company has sales and clearance items, otherwise fairly pricey items at this site. Their Paypal link is buggy, otherwise company is open to comments and reviews.

Some hidden gems at this site for 'menswear', the site also features many designers items. Can be a bit slow in getting items along, yet, responsive to inquiries.

Date of experience: October 10, 2012
GB
3 reviews
12 helpful votes
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Zero stars
September 26, 2015

After ordering from them, they started sending catalogs to me every month. Personally, I find the catalogs to be repulsive, so I asked them to stop sending them to me. Now, several years later, they are still sending the catalogs even after their "customer service" had promised to stop sending them, on 2 different occasions.

Go ahead and order, if you don't mind variable sizing and offensive junk mail.

Date of experience: September 26, 2015
Texas
3 reviews
12 helpful votes
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I ordered some undergear branded briefs several years ago. At first I ordered a few pair so I could judge the sizing, and I also placed orders from some other sites at the same time. The undergear product seemed OK, so I ordered more. The second batch I received had an entirely different fit and were a total waste of my time and money.

After ordering from them, they started sending catalogs to me every month. Personally, I find the catalogs to be repulsive, so I asked them to stop sending them to me. Now, several years later, they are still sending the catalogs even after their "customer service" had promised to stop sending them, on 2 different occasions.

Go ahead and order, if you don't mind variable sizing and offensive junk mail.

Date of experience: February 12, 2014
Colorado
4 reviews
15 helpful votes
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Lots of nice clothing
December 4, 2011

Lots of nice clothing. I have found them to have the lowest prices compared to other online underwear shops. Shipping has taken about a week for me. Ordered from them three times!

Date of experience: December 4, 2011
Florida
1 review
4 helpful votes
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BEWARE!
March 10, 2014

BEWARE! UnderGear aka Hanover Direct is running a PayPal SCAM. They have claimed in their PayPal account that they sell INtangible items. This means that if there is ever a customer dispute, that PayPal will automatically decide in their favor since PayPal does not support INtangible items. UnderGear has become so brazen about this that their customer service representatives will actually encourage you to file a dispute with PayPal and when you do it automatically gets upgraded to a claim at which time PayPal automatically decides in their favor. It's a genius FRAUD, so BEWARE! If you purchase from them through PayPal, don't be surprised if you get an empty box and they get all your money!

Date of experience: March 10, 2014
Indiana
1 review
3 helpful votes
Follow tom j.
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They sold my Address and Phone number after i canceled my order. Now i get spam mail on the weekly and daily spam phone calls

Date of experience: May 5, 2014