Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 145th among Toys Store sites.
The purchase process was smooth and it was very easy to select different options. My saber shipped in less than a week. When it arrived, I was very pleased with the product. My only issue was that one of my blades had a flaw. But I simply shot a quick email to UltraSabers with some photos and they quickly informed me that they would send a replacement. As a whole UltraSabers seems to have outstanding products and great customer service. I will most likely make a purchase from them in the future.
The videos that explain the different parts are really helpful, i would like to see more on some of the other options.
The videos were a tremendous help with understanding the options since I am a first time buyer.
Very easy order process for anyone who can follow directions. The videos and forum links for more information have been extremely helpful for me as I decide what configuration I would like for my next saber, which will have more features.
I believe I included this in my order comments not knowing there would be an opportunity to do so later. So just to say again what I included prior, your service is wonderful, your turnaround time on orders outstanding and product quality superb. Could not ask for more from a saber!
I wasn't expecting the Dark Initiate hilt to be so small but overall I liked it.
I'm in love with my Sabre I should have ordered this years ago I am definitely going to order more sabers
Items as requeded. Great quality.
Note: the fedex packaging was badly damaged. 2 of the 3 sided triangular box were split enough for me to put a finger through it. It was likely only the strength of the blade that held it together. I have pictures if interested.
DomG
Order my sabers on the 1st of July paid for overnight at my door the morning of the 3rd had them for the 4th. It's fun to watch 28 yr olds become 10 again when you put one of these in their hands instant party favorite.
Thank you very much for all of your amazing customer service, UltraSabers.
I will be a repeat customer!:)
May the force always be with you!
I love the products and variety of parts.
A little bit too complicated, but I could understand the reason why.
Received the lightsaber with 200% satisfactory! What a great product! Too bad there isn't the Luke Sky Walker's version or else I would buy one more!
Dan
Thus far very cool site, functions well, customer support was quick to respond to questions. Videos were helpful. After receiving my order, and after returning from a temporary five year old state, I am very happy with my order.
It was great.
Requires a lot of research and can sometimes be spoilt for chioce
This thing is so sick I've been waving all about all day everyday
I really enjoyed the shopping experience. It was simple and fast. I'll be ordering again soon for my little brothers birthday in September so I'll be a returning customer. Thanks again! :)
Awesome step by step shopping from selecting the model to the details of the blade. Very nice to have all the videos in between because I would have no idea what they were about otherwise. Very nice saber although it wasn't as bright as I thought and the sound was loud but had a little delay.
Great overall experience! Amazing quality, costumer service, and speed! Several customized (amazing) sabers made it from Texas to my doorstep, in Canada, in less than 5 days. This was my first order at Ultrasabers and I was definitely impressed. I look forward to doing business with them again :)
Awesome. These sabers are amazing and very realistic and extremely durable.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck