On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 145th among Toys Store sites.
We monitor reviews for authenticity
The shopping experience is delightful and your website is very well made. My only problem is that part of my lightsaber hilt has come apart a day after arrival.
Did this on the mobile version and some of the pictures wouldn't expand
Easy to understand and accessible
Easy to navigate the webdite.
Easy to place orders.
Thank you.
Much star wars very saber
I'll go there again, and have already recommended it to others.
I've purchased from Ultra Sabers before and have been really happy with my purchase. Unfortunately, I lost a part at my last con. Even though the part wasn't listed on their site, the customer service rep found the part for me and walked me through how to order a replacement. I'm super excited and really pleased. Thank you so much! I've found them to be great people, and the sabers are quality work - durable and good looking. Every con I go to, people ask me where I got the saber.
One word sums it all up, flawless.
Easy to order, shipped fast, great product!
You Guys Rock!
Very Quick and easy, would recommend to my friends.
This is the second order I have placed with Ultrasabers. The site is easy to use and the customer service is above average. The product, Star Wars style lightsabers, is excellent and one I believe to be the best in the business.
I am very pleased with my experience. There was a little trouble with the website, but other than that this was fantastic. Keep up the good work!
Great
Easy to understand descriptions and the shipping was much quicker than expected with several ComicCons happening.
Comprehensive, easy to use
The first step isn't very clear and I wasn't sure how to order the lightsaber, but after that initial odd start, I love the guided process. Make that first step clear or better and you're golden.
A little confusing in the checkout stage, but overall great experience so far. Can't wait to get the saber! Also, thank you for have so many resources to inform customers of specifics on the sabers!
Everything was great.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck