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Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 145th among Toys Store sites.
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Amazing. Thank you
You guys are always awesome
Complicated order, but a lot of infos in the forum about the product
The combined explanation of the Covertec clip and wheel was kind of confusing (both times it was explained, it explained both parts, instead of just the part it was asking about adding), and offering the belt clip before the wheel mount was slightly off-putting, since I didn't yet know if I was even going to have a wheel mount. Other than that, great experience.
They cared about me and my wishes
Smooth, questions responded to in a timely manner.
Great site with a lot of explanation, great costumer service via email
My original order arrived on time. However, one of the blades I ordered was the wrong type. Emory quickly shipped out the correct item, without any hassles and told me to keep the blade they already shipped! With customer service like that, Ultrasabers has earned a loyal customer. Thank You!
The site was easy to navigate. All products were accurately represented and the purchasing process was flawless.
Quick easy steps yet precise and detailed. Videos at each step to avoid any kind of misunderstanding
Good selection and options answered any questions fast
Thanks for all the great customer service!
Shopping experience was good but shipping rates are rather high. Order came in early and light sabers are of good quality.
Went well, loved the final product and the delivery time was great.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck