Ultra SabersReviews 19,632

So here's the deal:

I had originally bought one double-bladed lightsaber with Ultrasabers, and it came very fast (Within two weeks!) I was very surprised to see how fast it was, since I have heard they're really bad at taking a long time.

Well, turns out I made a mistake in the ordering process. I had wanted the LE edition of both hilts, but when checking out, my phone had not inputted the LE edition of one of the hilts, so now I have one regular and one LE. I immediately got on my email and asked them if there was anything we could do to fix that, because I want symmetrical hilts.

No response to this day. Maybe it's because of COVID, but I find that hard to believe for a few reasons. I sent my email in around June 3rd, and now we're almost into August.

I've since made two more purchases to Ultrasabers, one of them a better coupler for the two hilts - unsurprisingly, that one came within a week - and then another saber entirely. A single bladed lightsaber, made nearly the exact same way as my first hilt. Nothing too fancy. It's been nearly two months, and I have had no update on that one. Everyone was right. They do take a long time to ship.

In reality, I think Ultrasabers is the best place to get a lightsaber due to their quality and their extremely large selection, but the problems they have are major ones (Especially customer service!) that need to be fixed as soon as possible, so I'm rating this one star so they hopefully see this and realize "Man, we may need more dedicated Customer Service Representation". Their speed, I understand, but it would be nice to receive emails saying "We apologize for the inconvenience, but your saber may take a few more weeks before completion" on a regular basis, just so I don't have to sit here in agony waiting to see when it will be ready. I've heard of some people waiting upwards of eight months for a simple single-bladed lightsaber.

Which on that note, I'd also like to add I think they prioritize larger orders first, which may be why my double-bladed came in within two weeks. If you're looking to make an order, make it large so you can get it faster.

I love your products as this is the 3rd saber I have ordered from you! However, I have sent 4 emails, 2 being before I recieved my order, to recieve a 32" blade instead of a 36".

Also, I did not intend to have a covertech clip on my saber. Please, is there anyway to send this one back to recieve one without the covertech clip? I use this for show and not action purposes. I have emailed about the blade swap, however have not recieved any response. Thank you Ultra!

The initial lightsaber did not ship out in the 4 week period. I contacted customer service and they responded promptly and let me know that they'd look into it. About a day later, the associate, Erin, informed me that my selected hilt would be out of stock for an extended period of time. Erin then talked me through some other options, took down all of my specifications and made sure that my new saber got to me as soon as humanly possible. I can't express enough how grateful I am for their assistance! I received my lightsaber very shortly after our last correspondence and I am completely and totally satisfied with my purchase! I will continue to use Ultrasabers for all my future lightsaber purchases and I will continue to recommend Ultrasabers to all of my friends. 10/10 have and will purchase from again!