On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 145th among Toys Store sites.
We monitor reviews for authenticity
It was easy to buy, quick to ship, and is an amazing product through and through!
Definitely worth it. Everything was great, from product choice to customer service. Could not of asked for a better experience buying something that's going to be a centre piece in my room for ages!
Great website, easy to check out. Only thing that was a bit confusing was when browsing the sabers i wasn't "afraid of lines" or whatever, there just wasn't a custom options list. But i figured it all out later.
The experience using the ordering process is well laid out and with understandable explanations for each options. I especially like the explanation on how to add your convertec wheel to your saber hilt. Also, I like that fact you can get a lightsaber with or without sound.
This is a great product for people who do not want to build their own lightsaber from parts. I can't wait to duel someone with this. Thanks again for a great looking lightsaber.
More options for stunt sabers would be nice, for example "flash on clash".
I´ll definitely by more sabers
Just placed my order moments ago with no issues. Choosing the right hilt, blade, and all associated options were simple and straight forward. Any questions I had were easily answered using the helpful forum link. The most difficult part for me was deciding which hilt design I wanted.
UPDATE: I received my order 5 days after the order was placed. Saber proved to be of great quality. Everything works, my order details were met, and I'm very happy.
No problemo ;)
Brilliant website with clear and straight forward ordering process. The saber arrived within a week of ordering (I live in Singapore) which was excellent. I was slightly disappointed in that I was wanting sound but then, without thinking, I opted for the surprise option of the grab bag saber. Needless to say it arrived without sound but the actual saber itself is of excellent build quality. The blade (red) is very bright and the whole thing looks brilliant. I would use this company again.
Very quick and easy :)
Super Awesome! Customer Service answered my questions in well, timely manner. Thank you all!
.
Love the options. The site was easy to follow for ordering.
Easy to get around the site and that makes a big difference
Everything up to order placement was user friendly. Will give a 5 upon time to test my quality saber. :)
This is my second time buying from ultrasabers and once again it was easy and hassle free!
You make it fun and interactive :)
Quick to respond to emails. Videos definitely help the order process immensely. Can't wait to get my hands on my new saber
It is so cool. Can't wait to go outside in the dark and play with them with my friends
Easy as pie :))
Ultrasabers is really the best site for lightsabers!
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck