On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 145th among Toys Store sites.
We monitor reviews for authenticity
It was sort of hard to navigate your site at first
My only hold up is that I under estimated the length of the blade and should of gone for the next size down from 36 inches, other than that I'm loving my liberator!
An exceptionally high quality item. The build quality and finish were to the highest standard. Customer service was first class. Thank you for your assistance Linda. Highly recommended product and company.
Love you guys web site is very easy to use
The Saber is bright has great sound and the build quality is excellent I absolutely love it!
Iv ordered from this site twice and have been very happy each time. More so then that they have the BEST customer service iv ever dealt with, there was an error in my shipping confirmation email, after only a few hours I had a personal email letting me know what had happened. Will buy from here again.
This is my second purchase from Ultra Sabers and i'm excited to be able to experiment with the modular system finally.
As Well as finding out what my grab bags will be^_^
I'd change 1 thing! Let customers know what lightsabers are on back order and ones that are ready to ship out now rather than having to click on image. Maybe have the image have something on it indicating what is and is not available.
My dream store. Also with unbeatable prices.
I had issues with the delivery time it was a little over a week before it shipped, I also had issues with FedEx, but was ultimately able to resolve it. It'd be great if we had more options for shipping.
I ordered my first saber from your company a couple weeks ago and I'm very happy with it! The quality to price ratio is very outstanding. Great hilt, nice blade. The only possible type of improvement I could give you guys would be find a way to make the colors brighter. I have another saber from a different company and it is very much brighter. But I love the work you guys are doing so I am going to continue giving you business!
Incredible company with amazing products at affordable prices!
Great site. Easy to use. Fantastic customer service and great prices. What more could a Jedi need!
I've read countless reviews and youtube videos and the one of many positive and consistent remarks I've heard in these reviews is the incredible customer service. And now being a new customer to Ultrasabers I understand why so many praise them. I no longer need to daydream about wielding a lightsaber because I now have one of my very own that's not some cheap, plastic toy. This is the real deal, solid piece of equipment that will make you feel like a Jedi or a Sith. Highly recommended for any Star Wars fan.
Simple to order, good follow up
Great experience, easy to order,very helpful with any questions I had! 5 star can't express how great the manticore is! Fast shipping, packed very safely, quick response on any question you may have. Get one with no regrets!
My son is extremely happy with his saber!
Pictures do not do justice to the high quality saber I got on a grab bag deal!
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck