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Ultra Sabers has a rating of 4.8 stars from 19,640 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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The website is incredibly user friendly.
Shipped especially fast, received it within a couple of days, will gladly order more from this company!
Everything was perfect but one thing. I requested for the covertec wheel to be placed lower on the hilt and it was not. Not a deal breaker but enough of a hindrance when welding the saber to not give 5 stars. But great job overall. The hilt is gorgeous and well made, as are the other 4 Ultrasabers that I own.
Easy to shop and customer service is AWESOME :)
Better if I could edit items after they've been added to the cart.
Amazing site with a wealth of information to answer all of your questions. Everything I received was as promised and in excellent condition.
I love my lightsaber! It wasn't what I thought it would be, but it's better than I thought. I liked how quickly they got it to me and nothing was damaged. They did an excellent job with the lighting and amazing craftsmanship, along with the sound. Thank you for all of your work to make your customers happy.
Pretty easy...lil bit big though
The light saber itself is awesome! Great build quality. Sturdy enough to take and beating and heavy enough to feel like a real saber. The color is bright and vibrant, even with the heavy blade. I wish the green extra LED had also come with the flash on clash silver, like my blue, but overall the product is still the best I've ever purchased and I'm still stoked.
This is a gift for our son but when it arrived we got it out of the box and checked it out. We enjoyed it so much that we may be ordering our own. That's how awesome you are lightsabers are
Simply the best of the best.
The web page is simple enough to navigate, I do like Emery's voice on the videos. He speaks very clearly, but there needs to be more than just a static shot, while he is talking. Perhaps some shots of people using the Ultrasabers or slow panning shots of the sabers as Emery voices over the footage playing.
As for the sabers themselves, they are perfect. Everything was just how I ordered them online, these are some high-quality sabers I totally love them. Anyone hesitant about ordering from them should not be, you will like whatever you order.
Initially I was frustrated with the website. I would customize a saber and put it in my wishlist or in the shopping cart and exit the site. When I came back to follow up my wish list or go to the cart to purchase, the customization would be gone or the cart would be empty. When I finally was able to get my customization and purchase in the same session, everything was great. I was able to get my shipping changed and had very quick email response to some shipping questions. I only wish Fedex was as quick and responsive as Ultrasabers. I needed to have my delivery held, as recommended by Ultrasabers to solve a gift surprise moment, but Fedex didn't want to hold my delivery, citing shipper instructions which forbade holding the shipment. Eventually, it all worked out. And the new saber was worth it! Great quality and craftsmanship. And great customer service.
Guys, this ismy 2nd order. II'm in love with Ultrasabers. If you place your order here you are making the best choice. You will be very happy!
Thank you guys so much for this wonderful savior it is awesome you guys did a great job
Quick!
Called when I had a question and got good, friendly advice.
A+ service and products
Great sabers! Can't wait to have my boys open them for Christmas!
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.