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Ultra Sabers has a rating of 4.8 stars from 19,640 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Order process a little confusing but all in all not to painful.
It was very simple and helpful. Got here way before the schedule and the products are fantastic!
Very simplistic and quite accessible for all customers
That was great, and fun!
Awesome I'm happy I'm happy
The sabers I ordered arrived quickly and ready to use.
My first order from Ultra Sabers and i am amazed with the quality.
Will really recommend to my friends and others.
This is the second ultrasaber purchase I've made and I love the sabers I got. I did comparative shopping around and in my opinion Ultrasabers offers the most product,(in terms of light, sound, accessories) for the best price than others. As well as having better holiday and flash sale discounts. Their great value makes it very easy to obtain very cool sabers.
Everything was clearly explained and easy to choose. My *only* qualm is that Fulcrum & Lost Gray were way larger than I expected. Everything else is awesome!
No complaints.
Website was easy to use and shop on. Excited about my order.
Login to account page should be easier.
So the website is decent, however I feel like it could be made a little more user friendly. Some of the options and add-ons could have been explained more simply. Just looking for something more streamline in that regard. The saber I received worked and looked great. I think it would be wise for future customers to definitely consider including the LED protector as well as an alternate pommel if they're buying a basic model, as the Prophecy V3 was very loud (which is fantastic in terms of sound quality).
Everything is super easy and the support is is super helpful
Ultrasabers is fast and easy also very accommodating will definitely do more business with them and recommend them to others
Very pleased with the lightsaber I've ordered. I received my order in 4 days. That was really fast!
We had another enjoyable experience with Ultrasabers! We received just in time for Christmas and the gift made such a wonderful impact on a young man who was truly surprised!
Very easy to see all the options. The Grab bag sabers aren't advertised and I doubt anyone would find them if they weren't specifically looking.
Can be confusing when purchasing a gift
The product is great, customer service is great, shipping is great. Just ordering online is confusing.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.