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Ultra Sabers has a rating of 4.8 stars from 19,640 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Tried using paypal several times and it kept giving an error message to select a payment method. Frustrating. This is my 6th saber order (oddly have only gotten green or orange blades for all of them...) and so far, this was the first difficulty I've had. I also am not sure if I was logged in to get my reward points. There's no way for me to tell when looking at the website.
Thanks for being so informative
Wonderful customer service, very helpful in explaining the variety of products!
I actually received at super con
Saber Forge Sabers are the best!
Great website, easy to use and navigate for custom sabers!
The product was handled very poorly, no box was provided saber was not bubble wrapped either. Upon receiving the saber I inspected it. I found two scratches on the hilt. The staff did remove the scratches correcting the issue. I later found the blade seemed Scratched as well as if it had been used. The saber looked like it wss put together with used parts. The sabers on display appeared to be in better shape. I was very dissatisfied how something thst expensive was handled thst way. I also specifically said that i wanted artic blue and got guardian blue instead.
You guys have the coolest booth here!
Completely satisfied, easy ordering, fast shipping. High quality product. 10 out of 10.
Great sabers, friendly staff
I love it. Now I want to put sounds in it.
Everyone was super helpful and informative. Answered any and all question I had at the time.
Were able to take care of some minor things in regard with my purchase right on the spot which
Made me very happy because service like that is very rare. They even did some last minute customiz
Ation for me.
All as expected
Really really cool
Wanted to view invoice, got asked about experience.
Very nice saber and sturdy mid-high grade blade.
Only concern is the batteries and all the electrical tape...replace or recharge and how on both counts.
Great product, very heavy duty construction
Bought it at a con
Awesome service, quick and easy.
Sawyer was very kind and helpful in getting my empty hilt filled!
Received directly from vendor at a convention
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.