On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ultra Sabers has a rating of 4.8 stars from 19,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
We monitor reviews for authenticity
Very excited
Great online help to assist a new customer. The product (the chosen one) was received in great time and showing great workmanship that exceeded my expectations. This item was the finishing touch to my holiday costume!
Ultra Sabers has gained a new long term customer!
The website provides a product I want at a very high standard. This is like my childhood dream come true!
The products are great and are used as intended however after just a few round with my $600 fulcrum saber a part fell off and the charger port I paid for just straight up never worked to begin with.
Most of the products I've purchased for my friends have absolutely no issues it just sucks that the one I purchased for myself has these problems
Like the site. Really nice sabers. Looking forward to getting more.
Nice lightsaber!
They were great, and so helpful!
Site hard to navigate. Extra options were expensive. Great products, good quality.
Excellent website. Very easy to navigate.
I loved my experience here. It was very exciting opening the mystery box and seeing what I got. This was a fun experience and I would definetly look into doing it again. I loved the one I got and am very happy!
Great
3rd time ordering Ordered 6 more for Christmas gifts
Fantastic!
These guys are awesome! So helpful and cheery even under pressure!
Great
Great quality products
I made my purchase at Salt Lake Comic Con. Purchased a$75 mystery box, and it did not disappoint!
My lightsaber is awesome! I got one of the mystery boxes at SLC Comic Con and I love it! My only complaint is that I wish it wasn't so expensive to upgrade the sound, but it's still amazing!
Everything was exceptionally easy to work and navigate.
The saber was not quite how i had expected.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.