On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ultra Sabers has a rating of 4.8 stars from 19,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
We monitor reviews for authenticity
The Force is strong with you guys.
Returning customer with a growing collection of sabers. I've only lost one to day in and day out abuse and it endured very heavy use for almost two years! Look forward to using my new ones in the same manner!
The sabers I ordered were delivered in mint condition and work just fine! The only area I gave 1 star too was delivery time. The FedEx driver did not even bother trying to deliver my order as I was home and 15 feet from my door at the time they said they tried to deliver and even lied and said I was not home and created a door tag number even though they never put one on my door. My apartment is not hard to get too as I have had 2 other ultrasaber orders delivered directly to my door with no issues prior to this order. They then said next delivery try was 3 days later so I told them to reroute it to a FedEx store so I could pick up the order myself, yet this took 48 hours to occur. Even checking the tracking number just gave me a "in transit" response for the 48 hours, was it just sitting on the truck/van?
Order and materials were as always, outstanding. I dropped a star from the delivery time, but that was because of a carrier problem, NOT with Ultra Sabers.
Easy to use website, fast delivery time. Great products, great deals and sales. Looking forward to buying more of your products.
Have only got as far as ordering, but the ease of building your own saber, priceless. The ladies are going to love it, and I will no longer be a single 44yo. Thank you!
Mystery box didn't disappoint! Super pleased with my con experience!
I Enjoy being able to pick what I want or how I want my sabers to look and work. It feels as good as it looks. No complaint here.
The Saber is awesome & site is great to use keep up the good work
Easy and super clear step-by-step purchasing method
Quick service and very friendly! Love my saber, thank you!
Great service, Excellent delivery time, great customer service.
100/10 will use Ultrasabers again!
Cant wait to see my boys eyes light up.
Absolutely great.!
Delivery was quicker than anticipated and the saber was much better than I had expected so I was pleasantly surprised by both
Fast, Easy, and a glimpse into every would-be fanboy's dream world
I love your Sabers and support and will continue to buy from you!
It was okay I guess, wish I would have had more information on the sound options and volume. It's quite loud.
Need to simplify ordering process. Other than that it's great
Very pleased with the mystery boxes.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.