On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ultra Sabers has a rating of 4.8 stars from 19,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
We monitor reviews for authenticity
So far so good. I like the look of the Sabers and am hoping my convention attendees will bid high at the auction they will be used for.
I enjoy the colors and the manufacturing is elegant.
I found it easy to use plus i like the fact i won't have to wait months for my lightsaber to be delivered.
Ultrasabers makes some outstanding products. The Archon V3.1 is beautiful. My order showed up quickly and correct.
Very nice site, fast processing and nice products for the pricing. The only thing that would make them better is if the hilts weren't mostly solid piece designs.
Everything is explained so well! I love this site!
Was very pleased. Practice with it every day and enjoy every moment thank you ultrasabers definitely will be getting more
The checkout is confusing (so many options and you can't just select "rechargeable" or not - even my husband who is an electrical engineer found it confusing). After I went through the PayPal authentication, it still asked me to select a payment method. I wasn't even sure if the order was placed, or if it was placed multiple times.
Delivery was a bit delayed due to a huge hurricane, which is more than understandable. After a few months, a battery wire came loose and Ultrasabers repaired it under warranty. My son is very pleased with the quality of his saber and constantly compares it to others we see in stores.
Good shipping, missing some attention to detail in the finish of the hilt
I'm Happy With My Order :)
Great quality and quick delivery time!
There are typos / confusing verbiage at the end of the checkout process about having to fill out a form after purchasing. Everything other than that was fine
:D Getting some new Blades for a clean bright look this Halloween!:D
When originally sent the wrong items, they sent the correct ones at no additional cost! Great Service! :D
Although initial checkout was a little confusing, this can be chalked up to the fact that this was my first order from Ultrasabers. The package arrived in a timely manner, even faster than I was told to expect. The shipping packaging itself was good, providing a solid container for the lightsaber. Ultrasabers has definitely earned my business.
Love ultrasabers. Repeating shopper
Great! But sometimes hard to navigate site. Also, lost my coupon code so I had to use the 10% one:-(. Great customer support! I needed some additional support and my question was answered within 12 hours! Polite and helpful. Thank you!
Would be nice to know when it is shipped even without the tracking info
Really great. But i do think there should be an illuminated a/v switch for all hilts.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.