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Ultra Sabers has a rating of 4.8 stars from 19,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Excellent customer service! They quickly replied to my email/repair shipment.
The sabers come in great consition and they come all metal! Great addition to my starwars merch love it! :)
Absolutely wonderful. Great gift for my son this Christmas. Will be ordering again. Thank you very much
Received two great stunt sabers. Very impressed.
The quality of the sabre is absolutely stunning and all of my friends who are Star Wars fans have been very impressed
Skeptic at first, however I was impressed with the process from start to finish. The Mystery Box method is totally random, and can be a gamble. Mine paid off. My saber and the additional items that I've received have come packed well and intact, insuring product safety. I would definitely recommend this service if someone was interested in this cornerstone of the market.
Easy with lots of options.
Box arrived four days after order which is waaay faster than the site said. Please buy one! You wont regret it!
I ordered two $75 mystery boxes from ultrasabers a few weeks before Christmas. I was able to not open them until Christmas morning and it was a fantastic surprise. I had a saber upgraded with a sound card (200+ value) and a cooler two handed hilt along with a black sith stunt saber. Both exceeded my expectations, especially the saber with sound. Both worked Christmas morning shortly out of the box and even came with batteries! I will surely order from Ultrasabers again.
Excited for the mystery box. Loved the videos and the instant chat!
I didn't order mine with covertec wheel because i already have a covertec wheel, didn't know the threaded hole wouldn't be there altogether and not ready for the accessory. The saber came with only 1 set screw holding the blade. I thought 2 was standard especially since ordered with heavy duty blade for dueling. The existing hole is too close to the archon end face flange and is not be available for a covertec wheel. Will have to drill/tap a hole myself (not ideal but i do have a machinist background and equipment i can get my hands on). In the future and know that i will have to buy the covertec wheel just to receive a saber with drilled/threaded hole that will allow me to have options. Other than that, super happy with product.
Of note, saber was lost in shipping and reason i gave a low delivery rating.
Great website, the employees on the chat feature were very helpful with quick response times and useful answers.
I have order twice and this will be my third and I love the products that you guys make thanks so much
Everything was upgraded to what I had asked of Ultrasabers. Your company did a great job & fast shipping. Thank you.
All the options helped me find the perfect saber for my wife. Will be coming back for more. Update. My wife couldn't be happier with her saber. Thank you for your fine craftsmanship.
Very difficult to decide on which one cause you offer so many.
No complaints, whatsoever.
One of the best sites for shopping for sabers, easy to navigate and understand, though site could do with some modernisation in terms of appearance/ style.
The order arrived in good time and the saber is a really high quality, absolutely loving it
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.