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Ultra Sabers has a rating of 4.8 stars from 19,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Had a bit of trouble and misunderstandings on my first purchase but the help desk explained what happened and answered my other. Questions as well. Hopeing for a better time this round.
Easy to find and understand available options
The website was very easy to use, shipping was fast, and customer service were quick to respond! Would come back to buy another lightsaber!
I did the grab bag, but selected a color for a little bit extra bc I wanted to gift a particular color
The lightsaber has nice balance and nice coloring
The only thing we have noticed is that there is a slight jingle when swinging it around bc the batteries inside tend to slide around
We are considering adding bubble wrap or something inside or taping it to the side with electrical table
We got exactly what we ordered. The craftsmanship was spot on and we were pleasantly surprised with the quality. The shipping was faster than expected and arrived in plenty of time for Christmas.
I recieved what I ordered however it came a month late. I ordered some base level upgrade pieces at the same time I was receiving a bunch of christmas emails stating that entire custom sabers would be delivered by christmas. It showed up the second week of January.
I ordered the mystery box as a surprise gift for my husband! He was super excited and loves it! Thank you ultrasabers.
Arrived exactly when stated in good condition, just a little work tightening the parts and it's good to go.
It took a while to recieve my order do to the holidays and new movie being released, but once things are back to normal i plan on ordering another saber!
Delivery was delayed due to festive season. However, customer service officer (Ada) was very prompt in updating me of the reason for delay as well as shipment status.
:) My experiences with Ultrasabers has always been rewarding... great quality and durability; perfect for collecting and/or martial arts training.
Easy to navigate website, wide variety
Great job on protecting the merchandise with the packing
Got it before Christmas just as promised. Thank you, you made 2 kids very happy! No idea how Im gonna top this Christmas though. Haha
I've sent the product back for repair. When it's working, it's amazing. Saber is bright and the sound is accurate and fun. Can't wait to get it back and actually use it.
My 12 year old absolutely loves his uultrasaber!
A piece of art for DIY. Easy to assemble even without instructions. Excited to use my new saber!
LED is beautiful in the blade, even though I accidentally ordered the wrong blade length.
The litesaber was exactly as ordered. It arrived on the date promised. I would recommend this item to any Star War enthusiast.
Just got a gran bag saber, got a awesome stint saber. Matches the Other one I got from a mystery box.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.