Ultra SabersReviews 19,639

I had a good experience with this company. They sent out what I ordered and responded back to my inquiry when I emailed. The products work great ready to go when I got them, my daughter and I really like them. If they had a customer service rep answering phone calls I bet they would get a ton more orders though and grow much faster. A custom product takes time to manufacture and to ship out, people need to stop freaking out because it took 3 weeks to ship out or a little more. It's not like this product is medicine that will cure an illness and is needed asap. Society has gotten to the point that everything is needed asap and right away otherwise it isn't good. That's wrong. Good things come to those who wait. If you need something earlier order it in advance.

The lightsaber we ordered came exactly as requested. My only complaint would be they hadn't updated their lead time earlier. Had the lead time been updated I would have ordered earlier in order for my husband to receive the lightsaber on his actual birthday. I did not want the box to get to our house too early because they have it set up that you need to ship to your bill to address for orders over a certain price point which is understandable. Due to this policy I waited to order to make sure the saber would arrive the week of my husband's birthday, however, since they didn't update their lead times on their website it took an extra few days making the present be late.

It's a very small complaint. Otherwise they have great customer service, answering e-mails rather promptly, and the quality of the saber is amazing!

OK, I'm very happy with my saber. Plain and simple - AND - I will be ordering another. HOWEVER. There's barely any communication between company and buyer. I had to reach out to find out where my order was - while, I understand the sudden influx of orders due to the latest movie release, maybe a customer communication email could have been sent to let us know that there's going to be a longer waiting period. There are only TWO statuses on the website for orders. Either "processing" or "shippped". What about a "delayed", or "fabricating", or some other form of status updates to let the end user know what's happening as a courtesy...? The other problem I had was not their fault. It was the US Postal Service. It was on the site (tracking) that my order would be here on a Friday - but that time came and went, and I didn't receive it until the following Monday. I ordered a pommel a few days AFTER I ordered my saber, and it got here BEFORE the saber... WITH a lower priced/slower shipping option... Incidentally, they could have just stuck it in the same box as it was going to the same destination with only a 24 hour time difference. That really would have been acceptable.

Son is happy with the saber so I guess that is what matters the most. Long shipping delays... they need to update their website to disclose the fact and not reply to an email saying 3-5 more business days when they know it's going to be longer. Don't promise what you can't deliver. Everyone would be much happier with you guys if you under promised and over delivered... not the other way around. Would have been nice after such a long wait and missed shipped times if he had gotten any kind of an upgrade. Don't guess you will send me the wrench you left out?