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Ultra Sabers has a rating of 4.8 stars from 19,636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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I have had 3 orders from ultrasabers and all had issues that were poorly dealt with.
I am writing this review not out of anger but out of caution for others expectations.
Most annoyingly, my recent order (one month) i recieved an email weeks after i had ordered attempting to get me to get a different saber because of stock issues. They offered 3 lesser valued sabers and even said i would have to pay $10 more for one option(lesser value)! After mentioning canceling my order they promptly had my original item in stock and shipped it.
The first one they didnt send the stand that i purchased and replied saying that it was in the box...
The second order(over a month) included a saber with sound that is significantly muffled and makes a buzzing noise. Sent them pictures and video and after many many days of trying to communicate via email and i opted to just deal with it and avoid waiting for a month again for my saber.
Good site. Great UI, and it easy to get what I wanted at a good price. Very good customer service.
The Best expirience worth the money
Great lightsabers great customer service and shipping. Have purchased 3 so far looking forward to collecting more in the future.
Very good. I wish we had a company like your in Norway.
Great experience overall!
Great company, great product, great community!
They helped me out by getting my order to me before my convention which was a smashing success. Responded great to email. Will shop here again!
I got my ultrasound 3 days after shipping. It is amazing I will be buying more very very very soon. The quality is simply astounding. It is better than I thought it would be!
This is my third Ultrassber mystery box. They are a quality product that are astethiticly pleasing. It is really hard to stop at just one. My forth is on the way!
One of the Archon Sabre's which I identify as Luke Sky-Walkers Green (Consular) Sabre from Return of the Jedi. He made that one himself & that was the only film where he really used it.
I like the trouble that was taken to get this to look just like his and design is the operative word here. I now have two of these, and the first one is noticeably inferior in appearance. While it boasts the same design, it does lack a lot of the detail & doesn't have such a thin neck to boot. It does have superior light up system to Ultra Sabre's. It activates just like the movie sabre's. Using it's signature progressive (Got that word from a reviewer.) light up system. However, both of them make the same or a very similar noise upon activation. Your sabre makes the classic fighting noises when pressed a second time. I thought it did sound a little broken here, & was unsure of how to shut it down without going through the cycle of hearing the battle noises before being able to properly. I would like to order superior sound parts for this sabre, perhaps some time later. Hoping that adds the right noises that are supposed to be heard when it hits objects & clashes with other sabres. To some small degree the other one I own does this. Over all, I am pleased with it. Does it need Alan Key or Screw Drivers to remove the blade. The ultimate test of wether I really like it is being able to wear it off my belt.
It'd be nice to have hex cap screws as an option for these sabers. Without that, if the screw gets stripped while inside the saber, it's almost impossible to remove if you screw it too tight. With a hex cap screw, you can grab the head with pliers or something and just twist to remove, even if the hex portion at the top is stripped.
I'd like to see some improvements made to the ordering process. Too many screens and organization of options gets confusing the further you go into them.
Ultra Sabers has the best lightsabers I've EVER seen!
I ordered two lightsabers, and they both arrived on the delivery date. Well, kinda, I sort of missed the mail person by a little bit so I had to run after her and get them! But they were still on the scheduled delivery day! =D I love them, they're weighted just right for dual wielding, and fit perfectly in my hands! I LOVE them!
I'm very happy with my saber. I carry it with me as much as I can. Thank you. The light and sound are great. It's like being in the movies.
Easy ordering experience, well packaged, and quick shipping. My lightsaber arrived in excellent shape and after a quick battery charge sound and light operation checked out fine.
I watched the video posted by ultra sabers explaining how the mystery box worked. The main thing I took away and the reason I decided to choose the mystery box was because I had the understanding that I would definitely receive a saber valued at a minimum of $75 (the cost of the mystery box). Ive ordered 4 for friends and family. 3 of the 4 are valued less than $75 and 1 is valued at $75. Pretty disappointed but other than that it is a very cool quality product.
We got our mystery boxes (ordered 2). Got stunt sabers, but still completely impressed with the quality. Will be ordering a couple more when my wife gives me permission (happy wife, happy life after all).
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.