On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ultra Sabers has a rating of 4.8 stars from 19,636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
We monitor reviews for authenticity
I love your guys stunt sabres so much. Love the quality and craftsmanship.
I love how many options there are, I feel like I can really make it MY saber!
I understand the very high demand for these products. My only suggestion would be for the Ultrasabers staff to be more diligent with your customer support. Customers don't like to be left in the dark and sending a follow up email on the status of the order would give more peace of mind.
Experience was good their website is nice and easy to move through in order what I need.
I love my saber that I bought from Ultrasabers at Salt Lake Comic con. There are so many customizable options that makes the website look really cluttered and all over the place. I probably wouldn't have bought from them if I were to open up the webpage due to the clutter and weird order you chose to customize the saber. I still highly recommend these guys for a job well done. I would like to buy from them again.
I liked the product, very good quality and with a good delivery time, thanks.
It was very fast and impressive with shipping.
Arrived on time
Ana from customer service was fantastic! When there was a problem fulfilling a previous order, Ana was able to offer solutions that allowed my order to be delivered within the expected delivery date. I certainly expect to be a return customer.
Product received as ordered. Fast shipping and packaged well.
I recently purchased a different lightsabre for my little brother and we were both quite pleased with the asthetic design and overall feel of the stunt sabre. Your website is also easy to navigate and is upfront about the price and quality of the product.
No problem
Way more options than most sites would allow for customization. Great work!
I received items faster than expected. Pieces came new unit scathed and protected. Would certainly continue shopping with UltraSabers. The items were nice and people liked them at convention.
The saber arrived in less than a week and my cousin loved it! The color was amazing! Ill definitely be orderig from ultrasabers for all my saber needs from now on. The other guys took 15 weeks for my order to arrive.
The service was great, and I was very happy with my purchase. I would be happy to buy from Ultrasabers again.
Very fast an easly to move into,
Higly recomended
Best regards
I will buy other products again further
Was super simple and easy to navigate the website, with fast shipping as well.
It's quite fun being able to select the type of saber and its options. I look forward to another in the future.
Ive been on the fence about buying a quality saber for years. I researched and drooled over many from various manufacturers. I decided on the mystery box for the price ($75 choice) to get my feet wet. A dark scorpion with the emerald driver arrived. I definitely lucked out on the random selection! I must say that the design is more epic than I could have picked for myself. I love it and I will certainly be gifting mystery boxes for some of my close friends. The delivery came early and everything was as expected. The driver customization took a little bit to figure out (there are actually two USB connection ports due to the two separate drivers). Once I played around with the launcher for a half hour I got the hang of it. Excellent product, awesome initiative with the mystery box. Keep up the awesome work!
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.