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Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 4.8 stars from 19,636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Great porduct
Bought the mystery box at Megacon for $90 and ended up for a $400 saber. 10/10 would gamble again.
The service was excellent. I will be getting more from these guys.
I bought a saber at Megacon and while I enjoy my product, the staff seemed gruff. Any question I asked seemed like it had been answered a hundred times. You could hear that in the voices of the staff instead of trying to create a great customer experience.
Great service. Easy buy
Thanks can't wait!
Website is easy to navigate and use.lightsaber arrived quickly and is great!
I took my saber too a comic con and I was happy you guys had a booth. I was able to upgrade my saber with clash right there. Everyone was great and helpful. Thanks for everything.
Every time I use this site, the experience is seamless.
Great product! Better then I expected right out of the box it was ready to use. Can't wait to get a costume together and sport this at my next convention.
I went by their booth at a convention; very helpful staff and very nice products.
Absolutely amazing swords and great quality. Love your blades. Will buy more.
I had a wonderful experience and very happy to add another saber to my collection
Great quality. Great people. Keeping Jedi and sith equipped in style.
For the most part my new saber is gorgeous and I'm super excited to have it. I got a stunt with basic sound, and absolutely love it. But there are a few cosmetic issues that are taking a while to address - including 2 incorrect parts. My excitement is diminished by the slow or lack or communication.
I received my saber, but the covertec wheel and pommel we're not what I ordered - both were the wrong color. The pommel I selected from the drop down menu, whereas I typed the covertec wheel request into the order notes (and yes, I did check my original order to verify what color I ordered)
I also requested in the notes that the wheel be installed on the right side, but I received the saber with it on the left. The email I got back from customer service said the hole is predrilled on the model I got. Not a huge deal, but would have been nice to receive some communication after everything on the site talks about customizing sabers.
In addition, there is a long scratch going up from the AV switch and a small crecent divit in the metal.
I already emailed, and honestly I'm not impressed by the customer service - no matter how quickly I reply I only recive 1 email a day, which makes it very slow back and forth, and when I tried calling to talk to someone live they said I had to email.
My 2 choices for the scratch and divit were to pay to ship the saber back for repairs or to purchase metal polish and try to buff it out. I don't know if I'm going to do either option due to the extra expenses. Still waiting to hear how to get my correct pommel and covertec wheel that I ordered.
Edit: just hear back from UltraSaber - they will refund my shipping up to $15 once they verify the defect.
Very fast. Simple. Straightforward.
We like y'all so much that we are building an armory
The saber I ordered was exactly to spec and fully assembled. It looks great and I'm surprised (in a good way) that it was ready to go out of the box (batteries included and installed)!
And my saber arrived very quickly after I placed my order (I paid for ground shipping)!
Great job. I'm definitely planning on ordering another saber from you!
Ab
Love you guys and your sabers. Thanks so much for making it easy for a dork like me to customize my own.
1 inch blade plug didn't fit.
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members