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Ultra Sabers has a rating of 4.8 stars from 19,634 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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NOT good service, unit was a dud and was not replaced. Garbage. I don't recommend wasting money on their products
Easy to navigate, and helpful resources. Though the order was half a week late I blame that on my delivery option
Great help when i had questions about the item i bought emailed back within 24 hours which is very rare and very good reply time
The whole process was easy and fast!
I will say that I am impressed with the speed of service to Canada. I've ordered two separate mystery boxes and they both arrived in under a week.
Now that I've had a chance to dig into them a bit and work with some other folks familiar with the saber scene, I've grown to appreciate what I received.
Both of the sabers I received are older models with the upgraded power button so I got what I paid for.
One of them uses two set screws to hold the blade in place and feels much more solid in the hand. This is the one that I'm most comfortable using.
The second one only has a single set screw that works its way loose during non-contact use while swinging around. As long as I remember to stop and tighten it occasionally, it doesn't fly out of the grip. Thinking I will probably drill and tap a second hole to improve the quality of it.
I do have a bit of a complaint in that I don't know what the odds are for getting something special in a mystery box. I couldn't find the odds posted on their site so I don't know if the videos I've seen online represent the only high end sabers in the boxes or not. It's nice that they can unload older stock through these and I enjoy the anticipation of potentially getting something more than I paid for but that's a gamble and I tend to like to know the odds when I'm gambling.
At the end of the day, I feel like I got my money's worth. We've had a bunch of fun playing around with these and I am likely to get further into the hobby as time goes on. There are a few areas for minor improvements keeping me from a full five stars but as a whole, this is a solid way into sports sabering.
Good product and good customer service,with my 4th UltraSaber.com purchase...
Good shopping experience. Lots of videos to help make decisions, and the forums were helpful as well. Was a summer raffle winner during my first purchase with Ultrasabers!
Very impressed with speed of delivery. Can't comment on quality yet as is Christmas present for my partner
My experience was awesome and I am very pleased to have chosen UltraSabers!
Thank you, Marlena for helping me to update my order. I'm so excited to see the final product!
Great product! And very prompt delivery, I plan on ordering from Ultrasabers again in the future.
Recebi meu sabre de luz na data estimada. Era como imaginava. Acabamento perfeito e funcionamento também.
Got my new speaker, thanks for labeling leads for me. Have a good day
They are amazing, I try to get a couple of lightsabers every year at dragoncon.
Interface is good. Checked out relatively fast.
I had recently placed an order for a lost gray saber and it looks amazing! However, I never asked for a recharge port in the order. I only wish that the assembling person on duty will pay closer attention for future orders.
I purchased some sabers at a convention. They function as expected.
Fast friendly service and the best sabers around. So good, I can decide which is my favorite.
Delivery address was not transmitted properly to carrier so I had to go to the fedex distribution central 40km from my home
I got my saber at Dragon*con. I couldn't be happier with it. I'm So happy that I'm now lusting for a Diamond saber.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.