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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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The charger location on the saber was not functioning the round nut or what ever that is called came off we found it within the packaging but had a had time putting it back on since the connection had dropped back into the saber. My nephew pulled out the batteries and then wiggled the charging connection back in its socket but it is still not strongly connected.
Still love the saber! Gorgeous app
Great items as always. This is like my 6th saber.
Always the best, friendliest, and fastest customer service!
Great product and very realistic.
I like all the options offered
Exactly what I wanted thank you
Fantastic service and speedy delivery to the uk. My daughter is delighted with her gift.
Great item enjoy it very much will possibly buy more will recommend this to others love the quality of the product made very well
I'm extremely happy, it looks really good. I did run with some problems with USPS but it happens from time to time
These guys are addictive
Verry happy. Exactly as described. Fast shipping and professional/swift customer service.
Great website and customer service.
Quick and easy
I was very pleased with my order from Ultrasabers. I will be ordering again next time.
Received order fast, and everything works.
Now that we played with it, I just wished we had added sound effects to the lightsaber! It is just as we expected. Thank you!
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.