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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Have always loved UltraSaber, bought 1 at Salt Lake FanX. Decided to buy a mystery box for my son's birthday and he loved it
Very please with the diamond controller. The sound quality is on point. The craftsmanship is of really good quality.
Shipping was fast but most importantly the quality of the lightsabers were outstandingly good.
Good delivery time my saber was in great shape and will definitely get another one soon
Awesome looking sabers =)
Came on time and in fine fashion
Très bon sabre.
Really enjoy the mystery boxes as you don't know what you get till you open the box. Overall the product is really well done and it has a real lightsaber feel to it
Overall I love the sabers. This is my first purchase with your company and I was just a little disappointed. My product came in with the tips not glued in. I had to go out and purchase some superglue to fix them. Not really battle ready huh? Other than that everything else was fine...
Sincerly,
Jason Garner
Excellent never had a problem and I love the fast shipping
Just ordered my second saber, love them and looking forward to building a collection
Great
So far it was fast and easy, I had ordered thinking I was purchasing a qualified amount for the great winter give away, we to my disappointment I found that I was only a few dollars short of the qualifying amount, I was helped by Marlena in cust service, who went above and beyond to get my issues worked out and took care of me with out of this world cust service. Very very pleased and this company and Marlena has won my business in future purchases
I wanted to customize my initiate saber from the winter promotion. I received multiple emails from their customer service answering my questions and following up with my order. Shipped out within 2 days of my special request. Couldn't be happier!
Ordered my first ultra saber and was not disappointed. The weight and feel are incredible. The sound is perfect. Would definitely recommend anyone I know looking for a saber to check out ultra sabers.
Was a great first time buying a combat lightsaber experience! I also wanted to mod my order to get a couple things extra and was happily obliged!
I loved the saber, it's very sturdy and the process is super easy, just build pay and it's there. I don't have to worry about third parties for ordering or, when my saber is going to get delivered. 10/10 would recommend to friends and family.
Love it! Customer service was every helpful. Really happy over all.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.