On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
We monitor reviews for authenticity
Amazing product no complaints
The saber I got took a lot longer to process then the rest of the lightsabers I ordered from them. I will order from them again but I hope the processing is shorter than my last order.
The ultrasabers staff were very helpful and the mystery box experience was great! Highly recommended!
The order and delivery was smooth as, in fact the order arrived a day or two faster than was first indicated. The two sabers are for sparring and so far have performed well. Will consider a follow up order in time.
I don't like sand. Also took a little but longer than expected to process, but it was a busy weekend when I ordered with conventions and all so I get it. Satisfied otherwise
This was my second purchase from Ultrasabers. The first was at Comicpalooza last year. I'm very happy with both products.
Ultrasabers is a super intuitive, and has the right materials to make a genuine lightsaber. For a surreal experience, Ultrasabers is the place to go. For high quality material, Ultrasabers meets the requirements for satisfaction. Get an Ultrasaber, you will not regret it.
It was really fast and good. Every time I had a question I was able to send it in and got a really quick reply that helped me understand the process. Overall great experience!
Dad gud!
I enjoyed everything about the experience thank you
I just received my ultra saber and is simply amazing. I saw in videos and photos but in real life the balance between detail and simplicity is amazing. I will totally buy again from you guys even though I leave in Europe and I have to wait a bit longer for the shipment ( not more than 20 days on my last order) but will worth the waiting for an amazing product.
Delivery got pushed back several times and was week later when it should had first been here. Other than that, good product.
I Love Ultrasabers
Slight improvements could be made to processing time and the LED installment.
Good company and good product. Worth the wait!
There was a backlog of orders, I contacted ultrasabers and received prompt service.
Always happy to support a local business. :)
My order was delivered in a very timely fashion and the products were fantastic quality, the only issue I had was that the coupler that was sent was the larger MHS coupler instead of the V2 coupler. I reached out to ultrasabers several times via email and never received a response back. So overall the product received was superb, but the customer service could be better.
The order process was super simple and received my mystery saber here in Canada in about three business days. Super pleased!
I recently ordered one of their new V5 sabers, and while I love it I wanted to give it a little extra something. I also have a couple of other sabers that were in need of a simple and quick face-lift. The solution: Pommels! I ordered three - Warglaive, Dark Warglaive, and Malice Round.
The order was completed and on my work bench within a week! The pommels were well crafted and in great shape, each individually wrapped and then put into a padded envelope inside a small box. Very secure, which was nice as the box was partially crushed in shipping with no damage to the product. All three fit their intended sabers without any incident, the threads were clean and well machined and the pommels fit and look great! I am once again a highly satisfied Ultrasabers customer!
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.