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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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There was a delay with my order. I contacted customer support, and received a courteous email stating that a series of conventions created a surplus of orders, and that my order would be processed and shipped as soon as possible. The sabers we're shipped Saturday, arrived Monday.
Awesome sales easy going no hard sell, let you decide what and how you want it
This is my second saber and I love how great the parts look. I'm using them as decorative wall art in my place
Bought my saber at Planet Comicon. Took about an hour to get it.
Thoroughly pleased with my ultrasaber got the Sentinel V5 with orange blade and it's pretty darn good, incredibly epic, there's no other words for it. Customer service was really great they helped me when it got delayed on the shipping and it got to me really really fast after that. These guys are amazing.
I've been dreaming of my own ultrasaber for 5 years now. These guys exceeded even my wildest expectations an dreams.
Cannot praise and rec enough
Great service, easy to use and items dispatched quickly. Product quality is really great for the price.
The sabers came quick and with no issues as described, the hilts feel great in hand and I can duel without worry of breaking it anytime soon.
Awesome Sabers! Very well made and very bright LED
Great.
Not sure i got v4 initiate sabre as software says version 3 but great product... had fun already
Plenty of customizations, excited for it to come!
Was expecting a rubber cover to put on the blades when it's not on the hilt because it came with it when I bought a mystery box from comic Con, but still happy!
My experience ordering a "Butcher" saber was very positive. The wait time from order to receipt was minimal - only two weeks during a sale period - and shipping was very fast once the saber finished processing. I had a concern regarding my order once I received it - I had selected Lite sound, and so expected to see the required AAA batteries in the saber. Instead, I found lithium-ion ones. I contacted Ultrasabers to see if there was a mix up or issue with this, and was told that I had been upgraded to Premium Sound and given a recharge port at no extra cost due to a supply issue. So my concern turned into a surprise upgrade! Awesome!
Very Happy With All my Ultrasabers! I highly recommend!
It came on good time, as well as arrived in great condition. I was very satisfied with my purchase.
Love my sabers.
Très beau sabre avec des finitions très propres. Très maniables. Et livraison rapide
Love my Mara saber, great service!
I purchased a saber at Planet Comicon in Kansas City, but decided I wanted a different colored blade, they were able to fulfill my request at no additional charge.
The Dark Sentinel LE v5 is a great looking hilt and gets a lot of attention when I take it to Saber Guild practices! Nice, comfortable group and good balance for flipping and adjusting grip during performance. Definitely a must for Sith fans!
To be fair, the entirety of this survey doesn't really apply to me because I bought and received my saber at Wondercon at their booth, so it really only look like 45 minutes. However, the people were friendly, helpful, knew exactly where all their sabers were when I was looking for a specific hilt, and they really knew their product.
Great quality product.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.