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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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If you had a pamphlet with prices of accessories, I would have bought some extra pieces and modified my new saber myself. The website is not very conducive to browsing for cool add ons.
Love my Saber
Lightens up a whole room. The Saber Looks absolutely amazing. Super quick Delivery (5 days, to Europe, Germany) ready to use. This Saber is a gift to a friend. I can't wait for his reaction. Big thanks to the ultrasabers Team.
I really like the responsive help i got from contacting them, shipping was fine i got everything i ordered and was very happy with the quality and condition of the sabers love them way fun will by again
My son bought the mystery lightsaber box at WonderCon and we were very satisfied with the hilt and blade color. Worked as expected.
I liked the saber will purchase again
Great build, great sound, very happy.
Amazed how quickly it arrived from the US to Australia (5Days!) (Faster than our own damn national postal service).
The items are fantastic and will be making another order soon!
Incredible quality and helpful customer service, thanks ultrasabers!
An extremely long ship time. I had to order from TCSS after I ordered from here and received my shipment within two days...
Received the same automated response twice, which doesn't generate a great connection with the customer, but after I replied I did get a person to respond with a customized email regarding my situation.
Product is great as always. Just not the best experience getting it.
Just as ordered. Excellent customer service. Very good price vs quality. I definitely recommend Ultrasabers.
My ultrasaberis beautiful. It feels like I imagine a real one would feel.
Took a little longer to ship than I was expecting, but overall my experience was great. Really enjoying the quality of the saber and everything.
It came the exact day it said, the packaging was good, the hilt for it is amazing with a cool style and look.
I bought my double lightsaber from the planet comicon KC booth. The staff was very helpful in upgrading one of the sabers to make sound, and I'm very happy with them. I can't wait to use them for future costumes.
The blade retention screw was so tight that it has actually punctured a hole through the blade. Other than that it's perfect.
Great!
Quick timely delivery as always, especially considering the many Conventions Ultrasabers had on deck at the time.
Always great.
Everything I was looking for, very informative
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.